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Head of Service Line Management

Organisation
London School of Economics
Reference
VAC-15964
Contract Type
Fixed Term
Sector
Education
Location
London
Salary
£53,395 pa inclusive of London allowance
Expiry Date
01/02/2019
The London School of Economics is a cosmopolitan university situated in the vibrant centre of London that specialises in the study of social sciences.

Job Description

LSE’s Data and Technology Services division provides services to over 10,000 staff and student users.

 

The post holder will be responsible and accountable for building and maintaining full service line management and managing and leading the 2nd line support teams for Research, Professional Services, Student & Teaching and Productivity.  This role will ensure that all LSE colleagues have clear paths of communications for the technology operations including handling day to day escalations and issues, helping to ensure a smooth operation.  

 

Candidates should have:

 

  • Excellent interpersonal and communication skills with the ability to communicate with internal colleagues, collaborating institutes and external bodies.
  • Strong customer service skills and a proven track record of maintaining an exceptional standard of customer service across a department / service.
  • The ability to build teams with clearly defined objectives, delivering a service that is ‘supplier agnostic’ and focusing on the user experience and enhancements in productivity.
  • Highly developed and up to date knowledge of leading and managing IT services within an organisation.

 

 

We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.

 

For further information about the post, please see the how to apply document, job description and the person specification.

 

To apply for this post, please go to www.lse.ac.uk/LSEJobs. If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please email imt.admin@lse.ac.uk   

 

The closing date for receipt of applications is 3rd February 2019 (23.59 UK time). Regrettably, we are unable to accept any late applications.