The London School of Economics is a cosmopolitan university situated in the vibrant centre of London that specialises in the study of social sciences.
LSE’s Data and Technology Services division provides services to over 10,000 staff and student users.
This role will involve providing front line support for LSE technology services primarily within the Teaching Side support team. This team handles incidents and service requests across LSE providing a visible and on-site support service assisting users with teaching and AV technology. This role will take a proactive approach to support, often working remotely within a defined cluster of teaching spaces. Also, this role would be responsible for other AV support services such as supporting public lectures and conferences.
This role will work within LSEs lecture theatres and teaching, meeting and learning spaces, supporting technology from large PA systems, digital audio and video to collaboration and video conferencing tools. The role will be supported in developing a rich knowledge of technical skills with an aim to achieving industry accreditation alongside business and customer service acumen.
They work alongside and occasionally within the Service Desk team providing additional support to front line services.
Core hours are 10:30-18:30, but shift work will be expected.
We offer an occupational pension scheme, generous annual leave and excellent training and development opportunities.
The closing date for receipt of applications is 24th February 2019 (23.59 UK time). Regrettably, we are unable to accept any late applications.