Academic Partner Operations Director - Remote
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Pearson Accelerated Pathways is a fast-growing division within Pearson, and is seeking a highly-qualified, and energetic colleague to assist in the management of Academic Partner success.The Director of Academic Partner Operations works closely with the Director of Operations and Partnerships to oversee launch and day-to-day operational activities at our academic partners. The APOD exercises independent judgment in methods, techniques and evaluation criteria for obtaining results and works on significant and unique issues or problems that requires an in-depth knowledge of academic institutions and enrollment service providers.
Working with key operational decision makers at each college including executives, deans, program and department chairs, IT, faculty members, and other administrators, the APOD manages the initial launch of programs and oversees the ongoing delivery of administrative services to students. In addition, the APOD continuously demonstrates Accelerated Pathways’ value to partners through thoughtful tactical and strategic oversight of day-to-day operational matters. In coordination with the Director of Operations and Partnerships and the Platform Team, the DAPO also actively supports and enforces defined escalation and communication plans to resolve administrative issues.
The Director of Academic Partner Operations will maintain positive relationships with his/her assigned accounts, and to grow Pearson’s Accelerated Pathways business in those accounts by working to improve functional area cooperation, with the goal of increasing enrollment, retention and completion.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-Remote
Job: Customer Service
Organization: North America
Employee Status: Regular Employee
Job Type: Experienced
Shift: Day Job
Job Posting: Jul 10, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1810027
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled