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Accommodations Analyst

Reference
1808776
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Bloomington, MN, 55431, USA
Expiry Date
25/06/2018
Accommodations Analyst Description Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE prov...

Job Description

Accommodations Analyst

Description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).

The Accommodations Analyst is responsible for processing accommodation requests and escalated candidate contacts for the Accessibility and Disability Services Department (team). This includes case file review, initial accommodations determinations, and direct contact with accommodations candidates.

Working with the leaders of the Accommodation Accessibility and Disability team, the Accommodations Analyst provides support to clients and candidates within the accommodations request workflow. Incumbent will conduct assessments on files to determine completeness. Analyst will make decisions and recommendations depending on information provided, as their experience and education permit. Regarding more complex cases, Analyst will be asked to make and document an initial assessment and forward to senior leaders on the Accommodation Accessibility and Disability team.

>The Analyst will also be responsible for projects that may include candidate, client, test channel, and internal stakeholder interaction.

PRIMARY RESPONSIBILITIES

>Accommodations Approval Decisions

>>With guidance as needed from leaders of Accommodation Accessibility and Disability team, make initial decisions on routine accommodation requests; escalate complex cases for review. >Candidate support

>>Provide support to candidates who need assistance or clarification about accommodations decisions or the process of requesting accommodations; email as well as phone support >Work on multiple candidate initiatives/projects that involve coordinating with candidates, clients, test channel, and internal stakeholders to deliver requested accommodations to provide equal access to tests.

Qualifications

Education and Experience:

  • Bachelor’s degree required in special education, learning disabilities, psychiatric nursing, social work, or a related field in the area of disabilities
  • 2 years of experience in a corporate, education, or mental health services workplace required
  • 2 years of experience in a customer service or student services position preferred
  • Experience working directly with people with disabilities preferred

Skills, Knowledge and Abilities:

  • Working knowledge of the Americans With Disabilities Act (ADA) and related disability laws
  • Ability to exercise discretion in handling confidential written material.
  • Excellent interpersonal, verbal, and written communication skills
  • Ability to develop and maintain a positive customer relationships
  • Effective conflict management skills
  • Effective time management, organizational, and planning skills
  • Strong attention to detail
  • Ability to communicate professionally with diverse populations using tact and empathy
  • Proficient in MS Office Suite applications and database applications

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 11, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1808776

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.