Account Manager

Contract Type
Customer Service
Expiry Date
We have an exciting opportunity for a dynamic self-starter to help nurture existing relationships across our Virgin Media account, whilst delivering day-to-day CRM campaign activity.

Job Description

As an Account Manager, you will manage and deliver campaigns and projects through all stages of the process from conception, briefing and proposal to testing email builds and deployment, including post campaign performance reporting and recommendations to how the client can improve their email campaigns. Project Management is a large part of this role and you will be responsible for ensuring all jobs are delivered correctly and on time.

Your responsibilities will include:

  • End-to-end management of campaigns and projects
  • Day-to-day customer relationship management
  • Campaign reporting and recommendations
  • Management of monthly budget

How will I succeed:

  • Proactive management of customer relationships and communication
  • Be the client ‘go to’ person for all BAU activity
  • Oversee an efficient and effective management of client campaigns
  • Be able to support the constant development and improvement of ways of working and client campaign activity
  • Achieving client and internal deadlines
  • Client satisfaction and proactive resolution to any issues that may occur
  • Keeping the Account Directors up-to-date on a regular basis and proactively escalating any areas of concern
  • Full understanding of client’s business requirements
  • Proactively seeking areas in which to develop and grow the account and improve efficiency
  • Financial management of campaigns and project trackers (where required)


Educated to degree level (preferred but not essential)

  • At least 3 years agency experience in a client facing role, preferably digital or integrated
  • Previous experience working within the email channel is essential
  • Understanding of and ability to articulate best practice across email design and build
  • Understanding of how to interpret data to improve results
  • Knowledge of how emails are built, tested and broadcast is preferred
  • An understanding of CRM platform technology is preferred
  • Focus on client satisfaction through impeccable client servicing, handling and reporting
  • Able to proactively resolve client issues when they occur
  • Relevant computer skills – highly proficient in using Microsoft


On top of a competitive salary, you can expect a whole load of perks:

  • 25 days’ holiday + bank holidays?– we understand the importance of you getting some down time.
  • Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
  • Pension Scheme – helping you save towards your retirement home in the sun!
  • Corporate Medical Cash Plan – claim back the cost of your medical treatments.
  • So many savings?– through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
  • Employee Assistance Programme?– our people are at the heart of everything we do, so if you’re happy, we’re happy.
  • Cycle to Work Scheme – save on the cost of biking to work.
  • Monthly Employee Awards - Employee of the Month programme with £250 bonus
  • Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
  • Referral scheme?– know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
  • Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
  • Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

There are more, but we ran out of room... :)

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