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Agent Handlers

Contract Type
Part-Time, Permanent
Defence & Security
£47,035, rising to £50,858 after three years
Expiry Date
Relationship building. Empathy. Problem solving. Resilience. These are skills you likely use every day. They are also the skills you need to be an Agent Handler in MI5.

Job Description


Our agents are members of the public who provide us with vital information about threats facing the UK. This means Agent Handlers are at the heart of what we do, working with our agents to gather the intelligence that helps to keep the country safe. Agent handling is an opportunity for you to use your skills to make an invaluable contribution to UK national security.


The role itself might be different to what you expect. Our Agent Handlers have a lot of independence, prioritising their own workload and organising when and where they meet agents, which is usually during a regular working day. Adept at interacting with a diverse range of people, you will develop a good relationship with your agents, taking time to understand and respond to situations and brief internal teams on intelligence developments. Naturally, a good proportion of your time will be spent out of the office, meeting your agents in relation to vital investigations, which will be underpinned by time in the office completing necessary legal obligations and producing written records of meetings. When you are meeting agents, there are a range of measures available to keep you and the agent safe.


Our specialist Agent Handling Course will give you all the skills and confidence you need to begin your Agent Handling career. But the learning will never really stop. You’ll have access to courses, mentoring and formal development pathways, and you can always rely on the full support and expertise of your colleagues.


Empathetic and curious as to what exactly makes a person tick, you’ll create and nurture the trusting, long-term relationships that yield crucial intelligence. Your sound judgment, effective management of complex and challenging situations and ability to understand the significance of the information you have gathered, will see you making decisions that directly inform the investigations that keep the country safe.


Ultimately, you’ll be responsible for the safe, compliant and effective handling of agents.


The job of Agent Handler is one of the most accommodating in MI5. It needs to be because you’ll be responding to real situations that don’t adhere to a fixed timetable and can be very demanding. At times, this is a busy role where work and personal life need careful balancing and, additionally, you’ll need to be contactable outside of regular office hours. In return, MI5 offers flexibility in your working pattern. If you need to work late one day, you’ll be able to come in later the next or compensated with overtime, or time off in lieu. Part-time working is also available. The working environment within MI5 is collaborative and supportive as everyone is working towards the same goal.


The Security Service is committed to equal opportunities and to reflecting the society we protect. All applications are welcome, but we particularly welcome applications from women and Black, Asian and Minority Ethnic candidates. All appointments will be made on merit.


Closing date: 1st July 2019


To apply to MI5 you must be a born or naturalised British citizen, over 18 years of age and normally have lived in the UK for nine of the last ten years. You should not discuss your application, other than with your partner or a close family member, providing that they are British. They should also be made aware of the importance of discretion.