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Apprenticeship - Customer Success Consultant, Clin

Contract Type
Education, Media & Communications
Oxford, GBR
Expiry Date
Apprenticeship - Customer Success Consultant, Clinical Assessment Description About Pearson Clinical At Pearson Clinical, we’re the global leader in clinical assessment. Since 1921, we’ve been developing & distributing psychologi...

Job Description

Apprenticeship - Customer Success Consultant, Clinical Assessment


About Pearson Clinical

At Pearson Clinical, we’re the global leader in clinical assessment. Since 1921, we’ve been developing & distributing psychological testing materials for use in assessing intelligence, memory, neurocognitive functioning, academic achievement, personality, learning and developmental delay, speech and motor disabilities, and many more.

We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson´s Apprenticeships

Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high quality Apprenticeships that we at Pearson provide.

We are proud of our Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and many more. Our apprenticeships range from level 2 through to Masters level and we have intakes throughout the year.

Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer:

About the team

Our mission is to promote mental-health and well-being through professional use of assessment and intervention solutions that help transform personal, educational and professional lives of individuals.. Through a consultative, collaborative sales approach we support our customers with the right choice of products and services. In doing so we ensure that Pearson is their first port of call.

About the Apprenticeship

As the Customer Success Consultant Apprentice you will deliver to our school and professional customers a first class customer journey through our digital assessment solutions such as Q-interactive and Q-global.

Supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention.

Your role is to ensure customer satisfaction, the impactful implementation of our assessment solutions (Q-interactive, Q-global), the identification of cross and up-sell opportunities and ongoing revenue streams through maximised retention rates.

Key Accountabilities

  • Develop a trusted advisor relationship with customers such that all activities are closely aligned with the customer's needs, allowing the full potential of their Pearson products and services to be realised. This includes supporting our Training Partnership Program institutions.
  • Establish and oversee the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment.
  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment. This will occasionally include the opportunity to accompany Customer Success and Field Sales colleagues from both within the Clinical and UK Schools teams on customer visits to get close to the customer, support training activity, enhance your development and understanding of the customer groups that we serve.
  • Disseminate Pearson best practices
  • Serve as a coach and trusted advisor to Pearson customers
  • Co-ordinate and liaise with technical and operational teams to ensure that best in class service is delivered.
  • Effectively build, develop, and manage relationships with internal stakeholders and customers, setting expectations on their role as stakeholders vested in delivering learner progression and getting clients get from where they are to where they want to be.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


What we are looking for in you

  • Genuine interest and passion for learning and educating.
  • Willingness to acquire Inside Sales experience
  • Collaborative, team player, customer and outcome focused.
  • Good working knowledge of Microsoft Office & Excel.
  • Interest in digital technology and/or psychology .
  • Educated to level 2 including GCSE Maths and English or equivalent.
  • Strong self-starter with the ability to build strong relationships within your assigned customer base.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of a customer’s organisation: Clinical Psychologist to procurement administrator.
  • Excellent situational awareness - must be comfortable in dynamic customer environments and enthusiastically present Pearson.
  • Highly developed soft skills, such as listening, empathy, and the ability to adjust communication style based on the audience.
  • Target oriented: tenacious ability to meet sales, retention and renewal targets.

More great things about this apprenticeship

  • Achieve your apprenticeship whilst you are employed gaining Sales Executive level 4
  • Associate membership of the Association of Professional Sales
  • Level 2 Functional skills if needed
  • Brilliant future career opportunities
  • Great salary and package including bonuses, fantastic health care, pension and discounts!

To apply, simply upload your CV and a supporting cover letter to really show case why this role is right for you and your future career.

Primary Location: GB-GB-Oxford

Work Locations: GB-Oxford-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ

Job: Sales

Organization: Core

Employee Status: Regular Employee

Job Type: Apprenticeship

Shift: Day Job

Job Posting: Mar 11, 2020

Job Unposting: Mar 25, 2020

Schedule: Full-time Regular

Req ID: 2003119

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.