Apprenticeship - Customer Success Consultant, Clinical Assessment
About Pearson Clinical
At Pearson Clinical, we’re the global leader in clinical assessment. Since 1921, we’ve been developing & distributing psychological testing materials for use in assessing intelligence, memory, neurocognitive functioning, academic achievement, personality, learning and developmental delay, speech and motor disabilities, and many more.
We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
Our mission is to develop a programme that will help Pearson, its employees and its managers to progress in their lives and careers through the high quality Apprenticeships that we at Pearson provide.
We are proud of our Apprenticeship Programme, offering a range of Apprenticeships in Business Administration, Customer service, management, digital industries & IT, Financial services and many more. Our apprenticeships range from level 2 through to Masters level and we have intakes throughout the year.
Pearson believe that learning opens up opportunities, creating fulfilling careers and better lives. If you’re as passionate about apprenticeships as we are, then please do visit our website to find out more and see the full list of apprenticeships we have on offer: http://pearson.jobs
About the team
Our mission is to promote mental-health and well-being through professional use of assessment and intervention solutions that help transform personal, educational and professional lives of individuals.. Through a consultative, collaborative sales approach we support our customers with the right choice of products and services. In doing so we ensure that Pearson is their first port of call.
About the Apprenticeship
As the Customer Success Consultant Apprentice you will deliver to our school and professional customers a first class customer journey through our digital assessment solutions such as Q-interactive and Q-global.
Supporting and guiding them from purchase, through initial set up, encouraging engagement and usage and onto successful retention.
Your role is to ensure customer satisfaction, the impactful implementation of our assessment solutions (Q-interactive, Q-global), the identification of cross and up-sell opportunities and ongoing revenue streams through maximised retention rates.
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
What we are looking for in you
More great things about this apprenticeship
To apply, simply upload your CV and a supporting cover letter to really show case why this role is right for you and your future career.
Primary Location: GB-GB-Oxford
Work Locations: GB-Oxford-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ
Employee Status: Regular Employee
Job Type: Apprenticeship
Shift: Day Job
Job Posting: Mar 11, 2020
Job Unposting: Mar 25, 2020
Schedule: Full-time Regular
Req ID: 2003119
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.