Apprenticeship - Student Engagement Advisor
Job Family: Customer Service
Division: Online Programme Management
Reporting to: Student Success Manager
Location: Kao Park, Harlow, Essex
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe.
Our mission is to develop an apprenticeship programme that will enable individuals to progress in their lives and careers through Pearson’s quality training, mentoring and jobs. During the apprenticeship, you will work towards gaining aLevel 3 Customer Service qualificationthrough a blended work based learning approach. You will focus on the day to day role for 80 % of the time and dedicate 20% to studying while receiving avery competitive salary and benefits package.
This is an outstanding opportunity to be part of an innovative new online learning service that Pearson has launched in the UK. Working in partnership with universities across the UK, the division provides online learning services including marketing, student recruitment, course content development, training and ongoing student support.
You will be responsible for the provision of outstanding student support to deliver student retention targets for a portfolio of programmes. Managing between 150-200 students at any one time, this will be achieved through the provision of a personalised communications plan which will be managed through a customised instance of SalesForce.
Core Tasks and Responsibilities
Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.
We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.
The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Who we are looking for
How to apply:
Simply submit a CV and a supporting covering letter to explain why you are interested in the role.#LI-KT1
Primary Location: GB-GB-Harlow
Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA
Job: Customer Service
Employee Status: Regular Employee
Job Type: Apprenticeship
Shift: Day Job
Job Posting: Nov 27, 2018
Job Unposting: Dec 9, 2018
Schedule: Full-time Regular
Req ID: 1813622
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.