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Associate Payroll & Pensions Leader

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Associate Payroll & Pensions Leader Description The Team The Associate Management team is responsible for co-ordinating the work of over 30,000 Associates across more than 1000 subjects, 200 roles and 30 qualifications. Pea...

Job Description

Associate Payroll & Pensions Leader


The Team

The Associate Management team is responsible for co-ordinating the work of over 30,000 Associates across more than 1000 subjects, 200 roles and 30 qualifications. Pearson has pools of specially trained and qualified Associates available from across the UK to be contracted as examiners, moderators, verifiers, writers, editors, quality assurers and many other assessment related roles.

Co-ordinating the work of Pearson Associates involves:

  • Forecasting when and how many associates will be needed to deliver our qualifications
  • Recruiting over 9,000 Pearson Associates annually
  • Training and standardising Associates to be able mark and verify our qualifications
  • Sending over 40,000 contracts annually and allocating our associates to centres
  • Managing the conduct and performance of all our associates to ensure they are delivering our qualifications to the highest quality and helping them to develop further
  • Ensuring all our Associates get paid for the work they undertake accurately and in a timely manner.

Working within the Operations Division, as part of the Associate Management team, the Associate Management Leader is responsible for leading a team of c.7 FTE Co-ordinators based in London & Krakow. They will report into one of the four Operations Managers that oversee all of the Associate Management activities.

The Role

The Associate Management Leader will effectively support the processing of fees and expenses to c.30k Associates via a weekly PAYE payroll (including a workplace pension scheme); ensuring absolute accuracy of financial transactions and that a consistently positive customer and stakeholder experience is provided.

Additionally, the Associate Management Leader will be responsible for ensuring continual process improvement, working with other stakeholders, Technology teams and third party suppliers as necessary.

The Associate Management Leader is required to be flexible during busy periods, as well as occasionally work at weekends. During peak periods it may not be possible to take extended annual leave. Some travel between the offices (London & Krakow) and to third party Supplier sites is to be expected.

A day in the life of the Associate Management Leader

The Associate Management Leader is an entry point management role with a wide and varied scope. Typical duties include;

  • Ensuring all payroll & pensions timescales, deadlines and SLAs are met and that policies and procedures are adhered to as necessary
  • Overseeing the production and quality checking of payment files for the weekly Associate payroll
  • Ensuring the AP&P team operate within all relevant regulatory, legal and Government requirements and provide evidence and information as needed by internal and external auditors
  • Facilitating the interaction between the Associate Payroll & Pensions team and the Associate Helpdesk ensuring communication channels are constantly open and that responses to escalations & direct Associate queries are carried out within SLA
  • Leading on business change initiatives and manage the development of new processes to improve efficiency and service delivery
  • Building, managing, maintaining and promoting positive working relationships with third party suppliers such as ADP, NEST, IBM and Capita
  • Motivating and developing members of staff within the AP&P team, supporting people to achieve their potential.

The majority of the working day will be spent in the High Holborn office, with some travel to the Strand office (within 15 mins walking distance from High Holborn), occasional travel to other UK sites such as Oxford & Harlow, and approximately quarterly trips to the Krakow office.


Who we are looking for

The Associate Management Leader needs to liaise with a wide range of stakeholders many of whom will be in senior positions. They must be personable, approachable and a confident leader. The role requires excellent interpersonal skills including the ability to manage expectations and influence stakeholders appropriately.

The Associate MangementLeader needs to be able to quickly analyse data/information to inform decision making and be confident justifying their actions. They should be enthusiastic, and have an innovative approach to work. Strong planning, organisation and time management skills are also a necessity.

We are looking for someone educated to degree level or equivalent, preferably within the Business or Finance sector. Ideally they should have some experience of managing both processes & staff, of particular interest is anyone who has worked with offshore processing teams.

About Pearson

Whether it's at home, in the classroom or in the workplace, learning is the key to improving our life chances. To this end, Pearson in the UK brings together leading names in education to provide a blend of content, curricula, assessment, training and technology to make learning more engaging and effective.

We are the UK's largest awarding body. We offer academic and vocational qualifications that are globally recognised and benchmarked, with educational excellence rooted in names like Edexcel, BTEC, EDI and LCCI.

At Pearson, the Global Leader in Education Services, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Finance

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 5, 2018

Job Unposting: Feb 19, 2018

Schedule: Full-time Regular

Req ID: 1801914