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Associate Project Manager

Contract Type
Education, Media & Communications
Boston, MA, 02133, USA
Expiry Date
Associate Project Manager Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons,...

Job Description

Associate Project Manager


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


Associate CITE Content Solutions Developer - Standardized Workflow and Operations

Job Description Summary

The Associate CITE Content Solutions Developer is a critical role to theevolution of Pearson from a publishing organization to a digital courseware solutions provider.

The Associate CITE Content Solutions Developer will work closely with the Senior Workflow Lead to help manage and oversee the operations and production workflow enabling the editorial, content development, production, and digital studio teams to create world-class content at scale in the new CITE workflow. He or she will focus on ensuring operational efficiencies are maintained throughout the workflow and maintaining overall compliance to established protocols necessary for each output.

The Associate CITE Content Solutions Developer will assist with ensuring teams are onboarded to the tools, processes and trainings developed for our new digital delivery infrastructure. He/she will meet with Workflow leads and aid in identifying risks and schedule issues seen within disciplines. He/she will work with leads to help communicate workflow updates and changes to existing processes to content teams working within the CITE workflow. He/she will also play a large role in helping to develop training materials and participate in live training sessions as needed.

The Associate CITE Content Solutions Developer works closely with the other SWOT Workflow leads and the SWOT Technical PMs. As necessary, the CITE Content Solutions Developer will work with content teams to properly document and prioritize functionality requirements, as well as escalate and resolve issues as they arise.

Due to the fluid nature of the work related to CITE and GLP, it must be understood that the day-to-day functions of this position may change, depending on priority needs and platform state.

Assignment Scope

  • Collaborate with discipline and workflow leads to identify training needs and opportunities
  • Work with key stakeholders to help resolve (and escalate, if needed) CITE and GLP workflow-related issues and blockers
  • Work with product teams to develop training plans, ensure processes are understood and fit for purpose, and serve as a single point of escalation for issues and roadblocks with GLP and CITE
  • Ensure teams understand the goals and timelines for GLP- and CITE-specific activities, including requirements gathering, pilot activities, user acceptance testing (UAT), and training.
  • Facilitate title planning for CITE with discipline counterparts. Ensure content capabilities, constraints, and the CITE roadmap status is fully disseminated
  • Help product teams prioritize their functionality needs so they can be properly reflected in the global backlog
  • Work with peers to standardize messaging and training and the roll out of new functionality
  • Facilitate communication on new features and functionality, ensure that appropriate release documentation is clear and available
  • Facilitate User Acceptance Testing (UAT)
  • Assignments high complexity in nature
  • Minimal direct supervision of day-to-day work
  • Reports to the Senior Workflow Lead, Standardized Workflow and Operations

Key Attributes and Their Application

  • Ability to transition between many functional groups, including an understanding of "customer needs" and ability to articulate that to other functional groups within the team. The ideal candidate will be able to speak to many different kinds of teams, including technical.
  • Ability to enforce standards (technical and process) as necessary. Understand the protocols for user acceptance testing, and agile development.
  • Exhibits understanding of project management skills; additional agile knowledge preferred.
  • Demonstrates strong leadership and project management skills; able to identify issues early enough to mitigate a successful solution
  • Ability to collaborate with key stakeholders to develop training materials and documentation.
  • Demonstrates strong decision making and problem solving - through the collection and analysis of available, relevant, and reliable information, knowing who to ask for opinions and input, and acting upon the analysis in a timely and effective manner
  • Exhibits strong organizational skills, with the ability to manage multiple complex programs with inter-related asset and timing dependencies
  • Ensures all stakeholder needs and requirements are reflected in prioritization and decision making
  • Provides strong, timely and appropriate written and verbal communication to internal and external stakeholders
  • Identifies areas of improvement, plans a strategy, and acts independently to create or promote improvement.
  • Exhibits curiosity and learning agility to discovering and understanding market and customer requirements as well as learning and applying first time solutions.
  • Behaves ethically and with integrity, supports Pearson’s core values and beliefs.

Job Duties

Planning: Helps with on-boarding teams new to the CITE workflow, including developing documentation and leading training sessions. Collaborates with content team to ensure content is being developed in the most stable, efficient manner using the proper tools. Ensures relevant milestones are properly rolled up for review. Works with teams on a regular basis to ensure compliance with Smartsheets, RACI, workflows, etc. Works with content team to prioritize functionality requirements for CITE and GLP. Anticipates and adjusts for problems and roadblocks. Measures performance against goals, evaluates results.

Risk Identification and Mitigation: Ensures risks to content development are identified and escalated so proper mitigation can happen in a timely manner.

Operations Management: Assists with communicating workflow and process guidelines to teams. Ensures the proper team members are consulted and participate in decisions as necessary.

Decision Making: Helps to communicate overall status, issues being encountered, and any changes on technical or workflow processes. Uses rigorous logic and methods to help solve difficult problems with effective solutions. Focuses on solutions rather than placing blame. Includes innovative approaches and breaks paradigms when solving problems.

Problem Solving: Interacts with decision makers/stakeholders to help resolve conflicts between plan and execution of various aspects implementation. Makes and implements decisions compatible with organizational and business goals. Defines issues/needs thoroughly and accurately. Analyzes impact of decisions before executing them.

Monitor Schedules and Workflows: Assists with analyzing schedules and workflows. Helps identify delays that could impact overall delivery of titles. Meets with content teams to ensure risks are being addressed and answer any operations questions the teams have with CITE and GLP.

Leadership: Establish alliances with other departments and organizations in order to assess potential partnerships in order to mitigate issues. Demonstrates initiative and assumes responsibility for successes and failures. Plans strategically to minimize situations of a reactive nature.

Responsibility %

50% - Training, reviewing and monitoring CITE workflow 30% - Issue identification and/or resolution 10% - Schedule/workflow review and optimization 5% - Dependency relationship management 5% - Best Practice Implementation


  • This position requires a Bachelor’s degree
  • Minimum of 2-4 years job experience required, preferably in software project management or operations management.
  • Ability to enforce standards (technical and process) as necessary
  • Demonstrate strong written and verbal communication skills, with the ability to quickly and efficiently deliver messages to large groups of users.
  • Proficiency with PC & Mac, including Microsoft Office, SmartSheet, Microsoft Project or other project management tool
  • Ability to monitor and manage program schedules.
  • Ability to set goals, build effective agendas, and lead successful meetings
  • Provides a realistic view based on constraints and needs. Able to communicate many types of issues to various stakeholder base.

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MA-Boston

Work Locations: US-MA-Boston-501 Boylston 501 Boylston St Boston 02116

Job: Project/Programme Management

Organization: Global Product

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Mar 13, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1803893