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Audit & Quality Specialist (Process Auditor)

Contract Type
Education, Media & Communications
London, GBR
Expiry Date
Audit & Quality Specialist (Process Auditor) Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks i...

Job Description

Audit & Quality Specialist (Process Auditor)


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Pearson is the UK's largest awarding body. We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK, and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.

Pearson Education Limited is currently registered to ISO9001, ISO22301 and ISO27001 at various Pearson UK sites.

Audit and Quality are responsible for an annual audit programme consisting of internal audits of teams and processes, associated secure suppliers and ISO management systems. We support the awarding education function of the Pearson business. The responsibility for the maintenance of Pearson Education Limited’s 3rd party certification lies with the Business Improvement and Regulation division, part of the Quality, Standards and Research division. The Quality, Standards and Governance division is led by Pearson’s responsible officer, who reports directly to the President of Pearson UK.



The purpose of the role:

You will support the Audit and Quality team in ensuring compliance with internal procedures, regulatory requirements and external business standards such as ISO9001 (Quality Management), ISO27001 (Information Security) and ISO22301 (Business Continuity)


You support the audit function which acts as an independent, objective assurance and consulting service with the main objective of adding value and improving performance, covering Pearson UK sites and Pearson suppliers.

You complete all aspects (such as planning, execution and reporting) of assigned integrated audits in accordance with Business Improvement and Regulation audit processes

You promote continual improvement throughout the business

You will review and maintenance of department procedures and documentation relating to audit, as required

You assist with the provision of appropriate management information as required

You participate in cross-departmental monitoring, audit and other project activity

The Audit and Quality Specialist will also support the broader work of Business Improvement and Regulation by working flexibly across the various functions of the division, including investigations into cases of appeal, malpractice, maladministration and breaches of security, regulatory monitoring and business continuity, when required to do so

Key Role-Specific Deliverables

You deliver, either solo or in a team, high quality, commercially focussed audits and advisory reviews that fulfil business needs/requirements

You will be supporting in delivering an integrated audit programme.

You recommend and promote practical and cost-effective actions for improving the effectiveness of business processes and to monitor and support to ensure the successful completion of action plans

You assist in the development and implementation of processes, policies and procedures as a result of reviews of current business practices

You monitor and update team logs to ensure that audits and actions are completed to agreed timescales

You communicate effectively, both verbally and in writing with internal and external colleagues, customers and senior managers

You provide high quality support on specific projects, including administrative support

You shall collate management information for Management Review

You will liaise with external agencies, including Ofqual, SQA, EAB and JCQ, as required in connection with the role

Key Measures of Success

Maintenance of ISO22301, ISO9001 and ISO27001 certifications

High-quality audit plans that include appropriate audit scopes and objectives, and consider realistic timescales for audit completion.

Production of high-quality audit reports that are factually accurate and findings are a true representation of the process audited, and ensure that production of audit reports is within timescales set.

Audit recommendations are made that provide a benefit to the business and improve business processes

Actions resulting from audits and reviews are completed within the agreed completion date where possible

Measurable improvements in related business processes

Reporting of activities and analyses in an accurate, timely, consistent and effective manner appropriate to the intended audience

Person Profile:

Previous Work Experience


Good attention to detail and accuracy when analysing audit activities and reporting on audit findings

Excellent oral and written communication skills

Experience of writing briefings, proposals, reports and business correspondence

Strong educational background demonstrating excellent analytical and interpersonal skills

Ability to handle contentious and sensitive issues diplomatically

Excellent organisational and planning skills

Excellent communication skills and the ability to deal effectively and expertly with colleagues at all levels and external agencies


  • Knowledge and experience of auditing against ISO standards including ISO9001, ISO27001, ISO22301 or equivalent audit experience
  • Able to analyse complex arguments
  • Regulatory monitoring experience

Systems, Tools & IT Literacy


  • Excellent ability in Word, Excel and Visio

Education, Qualifications & Training


  • ISO Audit training

Personal Style and Behaviour

  • Flexible in approach, using initiative to develop creative solutions to problems
  • Ability to work under pressure
  • Able to deal with sensitive and contentious issues with diplomacy and integrity
  • Committed to continual improvement
  • Keen to use own skills and knowledge to support the wider division in achieving business objectives
  • Works well as part of a team
  • Willingness to undertake additional training

Strengths you'll need:-

Managing self:

  • Provide a customer focused service
  • Communicating with influence
  • Working with others to achieve goals
  • Delivering goals in a changing environment
  • Maximising potential in self and others

Pearson Behaviours

Leading Self/Leading Others

  • Always Learning
  • Courageous
  • Ethical
  • Determined
  • Customer Focussed
  • Transformational
  • Strategic & visionary
  • Innovative
  • Developer
  • Inspirational
  • Relationship builder
  • Makes it happen

Pearson Values

  • Brave
  • Imaginative
  • Decent
  • Accountable

Country of Work:


Place of Work and Working Pattern:

The role will be based at the 80 Strand London site, but travel to other sites, including Hellaby and Manchester will be required, along with external visits to Pearson suppliers, including some centre visits and audits. Occasionally, you may need to stay overnight in order to undertake these visits.

Normal working hours apply (37.5 hours per week); flexibility as required to meet business needs.

Salary 30-36k depending on experience


Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: General Business Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Sep 20, 2018

Job Unposting: Sep 30, 2018

Schedule: Full-time Regular

Req ID: 1808991

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.