B3-Assistant Manager - Account Relationship
About Pearson India
Founded in 1844, Pearson is the world’s learning company, with 35,000 employees across 70 countries worldwide. We have expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Our mission is to help people make progress through access to better learning. We believe that learning opens up opportunities, creating fulfilling careers and better lives. Our unique insight and world-class expertise come from our long history of working closely with teachers, learners, researchers, authors, and thought leaders. Our products and services are used by millions of teachers and learners around the world every day.
We are organized around three key stages of learning - a) K-12, b) Higher education and test preparation and c) Vocational and professional education. Established in India since 1998, Pearson has introduced its wide range of products and services in educational institutes as well as directly to the learners. To know more about us visit in.pearson.com and follow us on www.facebook.com/PearsonIn and https://twitter.com/PearsonIn .
As the world’s largest learning company, we offer the chance to capitalize on this new era of digital
learning by building a learning environment that’s right for students.
MyPedia is the country's only fully-integrated learning programme that promises measurable
improvement in cognitive skills of the learners from Nursery up to 8th standard. MyPedia integrates alllearning and teaching tools in a well-designed manner. MyPedia comprises of teaching plans which bringtogether the course book, workbook, videos and assessments along with teachers professionaldevelopment and school support visits by specialists.
An academic relationship manager should be able to build academic and business relationship with assigned schools and assist and develop working relationship with the teachers and the key stakeholders/decision makers in the school system, ensuring successful implementation of the MyPedia program (Integrated Learning Ecosystem).
Be face of MyPedia and own academic excellence and business relationship with the customer schools
Efficiently handle customer/school support, queries and escalations
Train teachers/parents through workshops and training sessions for the effective implementation of MyPedia Program
Providing ongoing academic support to user teachers, parents and school
Providing user support through school visits, telephonic/email communication, problem resolution and manage escalation
Constant coordination with Product Development, Assessment Delivery and Technology teams for updating the program material and share customer feedback on content for continuous improvement
Pre-sales academic support to Sales team members as and when required
Ensure compliance with systems/practices in place
Ensure proper documentation and periodic reporting – School Visit Report, Observation Checklist, SFDC update and Dashboards for review
Responsible for delivering the Revenue targets for MyPedia through Renewal & Upsale
To meet collection targets for all previous renewals
Core travelling profile (travelling to the assigned schools and corporate office)
Management of Key Accounts.
REQUIRED KNOWLEDGE AND EXPERIENCE:
Teacher Training, Teacher Educator, Academic Mentor, Curriculum Implementer
Academic exposure or Education Industry experience
Team player with process orientation and service mindset. Flexible for local/outstation travel.
Stakeholder management and Cross functional collaboration
Core Technical/Functional Competencies:
Essential: Teacher Training, Teaching acumen, Teacher Educator, Academic Trainer,
Desired: Curriculum Implementation, Education domain knowledge
Education, Qualifications & Training
Essential: Graduate in Education
Desired: Post Graduate in Education
Academic exposure or Education Industry experience.
Core Behavioral Competencies:
Primary Location: IN-KL-Cochin
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jan 24, 2018
Job Unposting: Feb 23, 2018
Schedule: Full-time Regular
Req ID: 1800973