B3-Assistant Manager - Account Relationship
About Pearson India
Founded in 1844, Pearson is the world’s learning company, with 35,000 employees across 70 countries worldwide. We have expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Our mission is to help people make progress through access to better learning. We believe that learning opens up opportunities, creating fulfilling careers and better lives. Our unique insight and world-class expertise come from our long history of working closely with teachers, learners, researchers, authors, and thought leaders. Our products and services are used by millions of teachers and learners around the world every day.
We are organized around three key stages of learning - a) K-12, b) Higher education and test preparation and c) Vocational and professional education. Established in India since 1998, Pearson has introduced its wide range of products and services in educational institutes as well as directly to the learners. To know more about us visit in.pearson.com and follow us on www.facebook.com/PearsonIn and https://twitter.com/PearsonIn .
An academic relationship manager should be able to build academic and business relationship with assigned schools and assist and develop working relationship with the teachers and the key stakeholders/decision makers in the school system, ensuring successful implementation of the MyPedia program (Integrated Learning Ecosystem).
Be face of MyPedia and own academic excellence and business relationship with the customer schools
Efficiently handle customer/school support, queries and escalations
Train teachers/parents through workshops and training sessions for the effective implementation of MyPedia Program
Providing ongoing academic support to user teachers, parents and school
Providing user support through school visits, telephonic/email communication, problem resolution and manage escalation
Core Technical/Functional Competencies:
Essential: Teacher Training, Teaching acumen, Teacher Educator, Academic Trainer,
Desired: Curriculum Implementation, Education domain knowledge
Education, Qualifications & Training
Essential: Graduate in Education
Desired: Post Graduate in Education
Academic exposure or Education Industry experience.
Core Behavioral Competencies:
Primary Location: India
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Mar 13, 2018
Job Unposting: Apr 12, 2018
Schedule: Full-time Regular
Req ID: 1804214