The main purpose of this role is to deliver exceptional support across reception, boardrooms and switchboard services, events support and concierge/workplace services whilst providing a five-star experience for all internal and external users using these services.
This is a permanent position Monday to Friday on a rotational shift pattern covering 8am - 6pm based out of our new Bristol office near Finzels Reach.
About us
Osborne Clarke is a future-focused international legal practice with over 330 Partners and more than 1,260 talented lawyers in 25 offices around the world*. Our three-dimensional approach to client service combines legal expertise, in-depth understanding of our clients and the sectors they operate in, together with insight into the global issues that are transforming the landscape of how we live, work and do business: Decarbonisation, Digitalisation and Urban Dynamics. Looking around corners to help our clients solve legal and business challenges, big and small, and harness the opportunities of change - together we'll be ready for what's next.
We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it's fundamental to our success.
Key Responsibilities
Acting as the main point of contact for all floor facilities, welcoming all visitors to the office and ensuring all of our visitor's needs and expectations are being met and exceeded at all times
Assisting in the delivery of the firm's events held in our Bristol office. Supporting the events team with the meet and greet, badge preparation, rooms set up and administration for on and off site events as and when required
Booking meeting rooms for internal stakeholders, including fee earners and recruitment
Assisting in the provision of monthly management information
Creating a one team culture sharing ideas to improve and attending daily huddles
Providing professional support to OC and Business Services so that our clients receive consistently excellent services
Liaising with the Workplace Services Teams and provide support as required/requested
Ensuring service standards on site are high including cleaning of kitchens, breakout areas and meeting rooms
As part of a multi-tenant building, the reception team based on the main OC reception on 6th floor will liaise with ground floor reception to ensure all OC visitors are managed appropriately
Concierge Services: booking taxis and car park requests on behalf of OC employees
Switchboard management covering all three UK offices
Any other duties (or project work) that may be required to ensure the efficient operation of the Bristol (or UK) reception/boardrooms/ switchboard services
Actively manage own personal training and development, identifying any suitable development opportunities
We are looking for
Professional, flexible, enthusiastic, self-motivated, proactive and a team player
Clear, confident communication skills (both written and verbal) with the ability to establish productive relationships with people at all levels
Maintain and practise a high degree of confidentiality and integrity at all times
Strong attention to detail
Maintain a professional appearance, demeanour and attitude at all times
Ability to prioritise and multitask
Provide excellent customer service whilst being friendly, approachable and helpful
Ability to problem solve and address unexpected situations in a calm and professional manner
Flexible and adaptability in changing situations
Ability to self-manage time during peaks and troughs in workloads
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