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Business Operations Specialist

Contract Type
Business Administration, Customer Service
Expiry Date
We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage.

Job Description

Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting and media markets, powered by the world's most trusted news organization.

This role requires a person with an exceptional track record of delivery, time management and organization skills along with a collaborative style and the ability to coordinate and execute multiple projects across multiple functions, stakeholders and geographies. They should have excellent interpersonal, leadership and relationship building skills that deliver quality results on time. They should be willing to learn and explore, be eager to work with others and have the right attitude to be a team player

Major Responsibilities / Accountabilities: 

  • Managing the development, enhancement and maintenance of internal business operations systems 
  • Identifying and updating systems and sites affected by product changes
  • Streamlining billing and reporting processes 
  • Ensuring alignment of customer billing to Commercial Policy, resolving billing issues and queries as required
  • Creating and nurturing relationships with key global stakeholders within the Reuters news agency; the wider Thomson Reuters organization; customers; and partners
  • Performing other assignments as requested by manager

Key Relationships: 

  • Service and Support Teams
  • Sales teams at all levels from Executive Management to Sales Support
  • GCO (Global Customer Operations) 
  • Customer Admin Teams across TR

Essential Skills & Experience:

  • Strong organizational skills, ability to manage multiple projects simultaneously – this role requires someone to manage technical projects, process changes and day to day issues that may arise ad hoc
  • Ability to clearly articulate product requirements and to collaborate with technical teams
  • Excellent communication skills, both written and oral
  • Work with minimal supervision – a self starter who has a can do attitude 
  • Must be an exceptional problem-solver. Able to think innovatively and with creativity
  • Energetic, adaptable, friendly and open to new ways of thinking and diverse cultures
  • Confident in providing information and guidance to sales teams, internal and external stakeholders at all levels of seniority
  • Being a team player is key to having success in this role
  • Intermediate to advanced experience with Excel and Power Point
  • Must be able to demonstrate the ability to think analytically – look at a process and identify areas to streamline the process and create more efficient ways of working
  • Experience creating and implementing business processes that drive successful outcomes

Desired Skills & Experience:

  • Ability to clearly present information in a variety of formats to all levels of the organization
  • Previous experience working for a global organization 

Reuters, the news and media division of Thomson Reuters, is the world’s largest independent multimedia news provider, reaching more than one billion people every day. Over 2,500 journalists in nearly 200 locations around the globe deliver unparalleled international and national news coverage in 16 languages with speed, impartiality and insight to professionals via Thomson Reuters desktops, the world’s media organizations and directly to consumers on Reuters stays true to the letter and spirit of the Thomson Reuters Trust Principles, ensuring independence, integrity and freedom from bias.

NB: Flexible working options will be considered as part of this application. E.g. Job shares

If you believe you can bring something special to this role, we want to hear from you. You may have a non-traditional career path, education or background. If you meet the minimum qualifications for the role, let us know in a cover letter with your application. Reuters depends on diversity of thought and you could be just what we need. 

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 50,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.