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Business Support Manager

Contract Type
Management, Public Sector
Expiry Date
HM Land Registry (HMLR) is looking to recruit a Business Support Manager to join our Facilities and Property Asset Management (FPAM) Team based in Nottingham.

Job Description

This is an exciting opportunity to lead a small team delivering support across a range of FPAM functions including property asset management, contract management, data management, health and safety, security, sustainability and compliance. 

We have ambitious plans for the future. Our facilities management is currently provided using a Total Facilities Management (TFM) model and is outsourced to an external provider. We have embarked on plans to procure, mobilise and manage a new TFM contract, in conjunction with a government cluster arrangement, with a contract value of circa £9 million. 

We also have ambitious plans for our estates. Our portfolio of around 23 properties includes offices, nurseries and data centres. Our strategic objective is to operate out of cost-efficient locations of the right size which meet our needs as an organisation, embrace the Government Estates Strategy and enable flexible and modern working practices. 

The Facilities and Property Asset Management Team supports the organisation’s role as a trading fund with income of more than £311 million. The Business Support Manager role is part of the FPAM Team and supports all parts of HMLR. 

The place 
Our modern office in Nottingham city centre is just minutes from the rail and bus stations and the main shopping areas. Nottingham is a bustling, forward-looking city which has recently been named as both England’s official Home of Sport and a Unesco City of Literature. 

The role 
The role is a busy but very rewarding opportunity to lead a small team (currently three Executive Officers) to deliver support to the wider FPAM team who, in turn, deliver important services to maintain our buildings. You will have responsibility for the management, collation and presentation of the team’s Management Information Data via monthly reporting. 
You will provide support to Business Governance and Compliance in relation to business continuity, health and safety and security through: 

• undertaking site visits including rehearsals, compliance audits and reviews and production of reports on findings to senior colleagues; 
• conducting engagement forums for stakeholders across the organisation including Line Managers, Chief First Aiders, Fire Marshals and Display Screen Equipment Assessors; and 
• monitoring, reviewing and reporting on the impacts resulting from policy and process changes. 

The role may also include providing project management support to senior colleagues, when required. 

The person 
The successful applicant will have proficient Microsoft Excel skills and previous experience in data analysis and producing clear and concise reports from that data. An applicant who can assess existing processes to make them more efficient and user friendly by taking an innovative approach would be an asset to the FPAM team. 

It essential the successful applicant has some previous experience of managing a team and administering workflow and can also demonstrate their ability to manage competing priorities. 

The successful applicant must have excellent verbal and written communication skills and be able to work collaboratively with both internal and external stakeholders. The ability to work alone but understand when to escalate problems is also an essential part of this role. 

Previous experience in facilities management and/or the built environment would be advantageous but is not essential. 

The benefits 
HMLR offers very competitive terms, conditions and benefits. We provide excellent opportunities for career progression, training and development. You will have access to Civil Service pension and benefits arrangements, generous leave allowances and flexible working – exactly what you would expect from a progressive employer. 

We also offer: 

  • childcare vouchers towards the cost of childcare on contracted days of employment; 
  • an employee recognition scheme; 
  • long-service awards; 
  • maternity and adoption leave of up to 26 weeks’ full pay, followed by 13 weeks’ statutory pay and a further 13 weeks unpaid; 
  • paternity leave allowance of two weeks plus four days’ paid leave; 
  • paid time off for public service duties, for example if you are an armed forces reservist; and 
  • paid volunteering leave. 

Career development 
We offer: 

  • opportunities to network and work across government; 
  • career progression, training and development opportunities; and 
  • access to training opportunities including Civil Service Learning, which offers more than 70 classroom-based courses and online packages. 

Health and wellbeing 
We offer: 

  • a social and sports club in every office; 
  • the opportunity to compete in national Civil Service competitions for a wide variety of sports; 
  • access to our employee assistance programme for counselling and support on a wide range of issues; 
  • an interest-free loan for season tickets and/or bicycles and safety equipment; and 
  • many other rewards including access to discounted healthcare, a Microsoft Home Use programme and shopping, leisure and finance discounts. 

Please see more information on the job description and candidate guidance attached. 




Civil Service pension schemes may be available for successful candidates.



For further information on our benefits please see 'Working for Land Registry' at Working for Land Registry


Things you need to know


Successful candidates must pass basic security checks.


Nationality statement

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you're applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.


Selection process details

Please use the CV and personal statement section to provide details of how you meet the essential criteria listed on the job description (see attached): 

  • Experience of Managing a team and administering workflow 
  • Experience of writing reports and presenting Data in a visually effective manner 
  • Experience of working collaboratively with both internal and external stakeholders 
  • Evidence of planning prioritising and administering workflow 
  • Excellent communication skills both written and verbal 
  • Proficient in Excel and other Microsoft Office packages 
  • An innovative approach to problem solving and creating new, more efficient, working processes 
  • Excellent data analysis skills and ability to interrogate data and present findings in a report style format 

Candidates are assessed on the essential criteria at application stage. 

If you are successful at the sift stage you will be invited to sit an Excel test. The final selection stage will consist of an interview. 

Feedback will only be provided if you attend an interview or assessment.


Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.



Candidates in their probationary period are eligible to apply for vacancies within this department.


Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.


Apply and further information

Contact point for applicants

For further information on this role, please contact

For further information on the recruitment process please contact 


Sift/interview dates and location

The sift will take place on the 12 and 13 March. 
Interviews will take place week commencing 26 March at Land Registry Nottingham office.


Further information

*About the salary: For existing civil servants where a level transfer occurs existing salary will be honoured. Where this falls below the Land Registry minimum the minimum will be paid. When Land Registry maximum is exceeded existing salary will be retained on a mark-time basis. 
An individual joining Land Registry on promotion from another government department / agency will be placed on the minimum of the higher pay range.

Current Land Registry apprentices are eligible to apply for all stages of recruitment competition. Current apprentices who are successful in gaining a new post within Land Registry will continue with the apprenticeship studies where possible until completion of the Apprenticeship Framework. 

Candidates should ensure they read the attached guidance document fully before submitting an application. At shortlisting stage your application will be considered against the examples and evidence demonstrating the essential criteria for the role listed on the Job Description attached.