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C1.0 Deputy Manager - Account Relationship

Reference
1801293
Contract Type
Permanent
Sector
Education, Media & Communications
Location
IND
Expiry Date
22/02/2018
C1.0 Deputy Manager - Account Relationship Description About Pearson India Founded in 1844, Pearson is the world’s learning company, with 35,000 employees across 70 countries worldwide. We have expertise in educational cour...

Job Description

C1.0 Deputy Manager - Account Relationship

Description

About Pearson India

Founded in 1844, Pearson is the world’s learning company, with 35,000 employees across 70 countries worldwide. We have expertise in educational courseware and assessment, and a range of teaching and learning services powered by technology. Our mission is to help people make progress through access to better learning. We believe that learning opens up opportunities, creating fulfilling careers and better lives. Our unique insight and world-class expertise come from our long history of working closely with teachers, learners, researchers, authors, and thought leaders. Our products and services are used by millions of teachers and learners around the world every day.

We are organized around three key stages of learning - a) K-12, b) Higher education and test preparation and c) Vocational and professional education. Established in India since 1998, Pearson has introduced its wide range of products and services in educational institutes as well as directly to the learners. To know more about us visit in.pearson.com and follow us on www.facebook.com/PearsonIn and https://twitter.com/PearsonIn .

Job purpose:

An academic relationship manager should be able to build academic and business relationship with assigned schools and assist and develop working relationship with the teachers and the key stakeholders/decision makers in the school system, ensuring successful implementation of the MyPedia program (Integrated Learning Ecosystem).

PRIMARY RESPONSIBILITY:

  • Be face of MyPedia and own academic excellence and business relationship with the customer schools
  • Efficiently handle customer/school support, queries and escalations
  • Train teachers/parents through workshops and training sessions for the effective implementation of MyPedia Program
  • Providing ongoing academic support to user teachers, parents and school
  • Providing user support through school visits, telephonic/email communication, problem resolution and manage escalation
  • Constant coordination with Product Development, Assessment Delivery and Technology teams for updating the program material and share customer feedback on content for continuous improvement
  • Pre-sales academic support to Sales team members as and when required
  • Ensure compliance with systems/practices in place
  • Ensure proper documentation and periodic reporting – School Visit Report, Observation Checklist, SFDC update and Dashboards for review
  • Responsible for delivering the Revenue targets for MyPedia through Renewal & Upsale
  • To meet collection targets for all previous renewals
  • Core travelling profile (travelling to the assigned schools and corporate office)
  • Management of Key Accounts.

Qualifications

REQUIRED KNOWLEDGE AND EXPERIENCE:

  • Teacher Training, Teacher Educator, Academic Mentor, Curriculum Implementer
  • Academic exposure or Education Industry experience
  • School Teaching
  • Team player with process orientation and service mindset. Flexible for local/outstation travel.
  • Stakeholder management and Cross functional collaboration

Core Technical/Functional Competencies:

Essential: Teacher Training, Teaching acumen, Teacher Educator, Academic Trainer,

Desired: Curriculum Implementation, Education domain knowledge

Education, Qualifications & Training

Essential: Graduate in Education

Desired: Post Graduate in Education

Previous Experience

Academic exposure or Education Industry experience.

Core Behavioral Competencies:

  • Team player with Academic and process orientation with a business bent of mind.
  • Flexible for local/outstation travel.
  • Stakeholder Management
  • Cross functional collaboration

Primary Location: India

Job: Sales

Organization: Growth

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 14, 2018

Job Unposting: Mar 16, 2018

Schedule: Full-time Regular

Req ID: 1801293