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C1-Sales Operations Analyst

Reference
1809297
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Harlow, GBR
Expiry Date
17/07/2018
C1-Sales Operations Analyst Description Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries working to help people of all ages make measurable progress in their lives through learning. Pe...

Job Description

C1-Sales Operations Analyst

Description

Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries working to help people of all ages make measurable progress in their lives through learning. Pearson provides learning materials, places of learning, technologies, assessments and services to teachers, professionals and students in order to help people everywhere aim higher and fulfil their true potential.

Pearson is organised around three key stages of learning (Schools, Higher Education and Professional) and three geographies (North America, Growth and Core markets). The stages of learning are responsible for the global strategy and product strategy for their respective area, while geographies are responsible for sales and the delivery of our products to customers in those regions.

North and West Africa Sales are part of Core Markets (a footprint that covers more than 100 countries). The role of Sales and Marketing Executive is the first point of contact for customers in North and West Africa and takes customers from initial contact enquiring about Pearson products to purchasing and using the products with

complete satisfaction.

Key Responsibilities

The Sales & Marketing Executive will:

  • Act as the first point of contact for customers,

potential customers and Pearson staff in North & West Africa

  • Support the Sales Director
  • Process orders via the Manila and Cairo Hubs
  • Reply to all customer queries and complaints ina timely manner
  • Arrange travel/hotels etc. and assist in thepreparation of PowerPoint slides for teacher trainers
  • Process vendor invoices through Coupa system(this may also involve opening new vendor accounts)
  • Arrange exhibitions/conferences and, onoccasion, represent Pearson at these events
  • Build a strong relationship with internaldepartments e.g. Customer Services, Production, Inventory, LoBs etc.

Qualifications

Essential Skills and Characteristics

  • Strong Customer Service experience
  • Excellent written and verbal communication skills
  • Excellent time-management and organisational skills
  • Ability to work on own initiative as remote from Sales Director
  • Good working knowledge of Word, Excel, Powerpoint and Google Mail
  • Ability to learn internal systems e.g. Oracle, Coupa etc.
  • Good telephone manner

Primary Location: GB-GB-Harlow

Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA

Job: Sales

Organization: Core

Employee Status: Casual/Seasonal

Job Type: Standard

Job Posting: Jun 21, 2018

Job Unposting: Ongoing

Schedule: Full-time Temporary

Req ID: 1809297

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled