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C2-Senior Educational Consultant

Reference
1802979
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Madrid, ESP
Expiry Date
24/05/2018
C2-Senior Educational Consultant Description Background Information: You will be responsible for identifying, developing, managing and growing customer accounts.The jobholder will also train and support colleagues both with...

Job Description

C2-Senior Educational Consultant

Description

Background Information:

You will be responsible for identifying, developing, managing and growing customer accounts.The jobholder will also train and support colleagues both within Pearson (ELT sales team) and in partner sales teams (Anaya) on our key product portfolio in line with our go to market strategy and current business plan.This will lead to greater uptake of our products and services and contribute to the regional hubs meeting financial targets for 2018 and beyond.

The role will require the jobholder to:

● Hold key responsibility for assigned customers and proactively grow business within these customers.Hold key responsibility for assigned customers and proactively grow business within these customers.

● Manage customers at all levels and develop relationships to identify sales opportunities.Manage customers at all levels and develop relationships to identify sales opportunities.

● Network and fact find to drive achievement of plans and objectives.Network and fact find to drive achievement of plans and objectives.

● Assist in the formulation of strategic and operational plans based on a solid understanding of relevant market trends and customer demands.Assist in the formulation of strategic and operational plans based on a solid understanding of relevant market trends and customer demands.

● Develop relationships to influence key stakeholders, including government and non-government organisations as well as educators, to position Pearson as the preferred education solutions provider.Develop relationships to influence key stakeholders, including government and non-government organisations as well as educators, to position Pearson as the preferred education solutions provider.

● Perform account management related duties as required and ensure that all customers’ needs and deadlines are met.Perform account management related duties as required and ensure that all customers’ needs and deadlines are met.

● Maintain regular communication and conduct annual business reviews with key customers.Maintain regular communication and conduct annual business reviews with key customers.

● Maintain and grow revenue with existing customers by way of upselling or cross selling.Maintain and grow revenue with existing customers by way of upselling or cross selling.

● Leverage management tools to analyse data on a variety of critical business drivers.Leverage management tools to analyse data on a variety of critical business drivers.

● Develop timely and accurate forecasts for assigned accounts and revise these as appropriate throughout the year.Develop timely and accurate forecasts for assigned accounts and revise these as appropriate throughout the year.

● Proactively keep up-to-date on industry and customer specific issues.Proactively keep up-to-date on industry and customer specific issues.

● Act as an ambassador for Pearson in Spain and Portugal.Act as an ambassador for Pearson in Spain and Portugal.

● Participate in regular portfolio meetings and provide feedback and insight on customer and learner trends to the Portfolio Director and Marketing Managers as required so as to develop product and service development.Participate in regular portfolio meetings and provide feedback and insight on customer and learner trends to the Portfolio Director and Marketing Managers as required so as to develop product and service development.

● Implement product training as directed by the Regional Development Manager to Pearson and Partner teams for key products and services including qualifications, assessments, product surround and digital support that best serve our customer and learner needs.Implement product training as directed by the Regional Development Manager to Pearson and Partner teams for key products and services including qualifications, assessments, product surround and digital support that best serve our customer and learner needs.

● Coach and mentor team members and Partner staff members as appropriate to ensure development of their skills and knowledge which will lead to their achievement of company objectives.Coach and mentor team members and Partner staff members as appropriate to ensure development of their skills and knowledge which will lead to their achievement of company objectives.

● Manage regular teacher training events held at the Madrid office and liaise with the UK training department, teacher trainers and delegates.Manage regular teacher training events held at the Madrid office and liaise with the UK training department, teacher trainers and delegates.

● Work collaboratively across the business with colleagues in the UK as well as in Iberia e.g. Qualifications Development, Marketing, Inside Sales etc.Work collaboratively across the business with colleagues in the UK as well as in Iberia e.g. Qualifications Development, Marketing, Inside Sales etc.

Competencies and experience:

Essential

● In depth knowledge of international examinations derived either from teaching or sales with direct experience of working with international/bilingual school customers and clients.In depth knowledge of international examinations derived either from teaching or sales with direct experience of working with international/bilingual school customers and clients.

● Possess strong knowledge of the education sector in Iberia including trends and business opportunity sources.Possess strong knowledge of the education sector in Iberia including trends and business opportunity sources.

● Excellent verbal and written command of both English and Spanish or Portuguese.Excellent verbal and written command of both English and Spanish or Portuguese.

● Good presentation skills.Good presentation skills.

● A collaborative approach and the ability to influence people who are not direct reports.A collaborative approach and the ability to influence people who are not direct reports.

● Able to interact effectively with all levels of people, especially at senior management level within key stakeholder groups.Able to interact effectively with all levels of people, especially at senior management level within key stakeholder groups.

● Willing to travel extensively (at least 18 weeks per calendar year).Willing to travel extensively (at least 18 weeks per calendar year).

● Ability to form relationships with customers, including being responsive and empathetic to customers’ needs.Ability to form relationships with customers, including being responsive and empathetic to customers’ needs.

● A self-starter with a solid work ethic, self-discipline, persistence and the ability to work both independently and in a team.A self-starter with a solid work ethic, self-discipline, persistence and the ability to work both independently and in a team.

● Ability to plan, multi-task and manage time effectively working as required across the geography.Ability to plan, multi-task and manage time effectively working as required across the geography.

● Strong report writing and record keeping ability.Strong report writing and record keeping ability.

● Comfortable working with numbers and performing statistical analysis.Comfortable working with numbers and performing statistical analysis.

● Strong communication, problem-solving, negotiation and influencing skills plus an ability to operate in a matrix-reporting environment.Strong communication, problem-solving, negotiation and influencing skills plus an ability to operate in a matrix-reporting environment.

● Strong customer and learner focus.Strong customer and learner focus.

Desirable

● Strong account management and relationship building skills.Strong account management and relationship building skills.

● A proven sales track record.A proven sales track record.

● Business development and or/solution selling experience.Business development and or/solution selling experience.

● Coaching and mentoring experience.Coaching and mentoring experience.

Previous experience:

Essential

  • Experience / knowledge of teaching international qualifications e.g. IGCSE, GCE, IB etc.Experience / knowledge of teaching international qualifications e.g. IGCSE, GCE, IB etc.
  • Experience of business-to-business sales.Experience of business-to-business sales.
  • Broad knowledge of the education sector and trends that create business opportunities.Broad knowledge of the education sector and trends that create business opportunities.

Desirable

  • Experience of managing clients and third parties across a geography, such as Spain and/or Portugal.Experience of managing clients and third parties across a geography, such as Spain and/or Portugal.
  • An understanding of the key changes and trends in international education.An understanding of the key changes and trends in international education.

Qualifications

Education, Qualification, training:

Essential

  • Bachelor Degree or equivalent.Bachelor Degree or equivalent.
  • Fluent in English (Native speaker preferred).Fluent in English (Native speaker preferred).
  • Fluency in Spanish/Portuguese, both verbal and written.Fluency in Spanish/Portuguese, both verbal and written.
  • IT literate e.g.:Microsoft Office (Excel, Word, and PowerPoint).IT literate e.g.:Microsoft Office (Excel, Word, and PowerPoint).

Desirable

  • Teaching experience, especially with IB (PYP, MYP, and DP) or GCSE/IGCSE/GCE exams would be an asset.Teaching experience, especially with IB (PYP, MYP, and DP) or GCSE/IGCSE/GCE exams would be an asset.
  • Experience of working with CRM systems such as Salesforce.com.Experience of working with CRM systems such as Salesforce.com.

Primary Location: ES-ES-Madrid

Work Locations: ES-Madrid-Ribera del Loira 16-18 Ribera del Loira 16-18 Ground Floor, B Madrid 28042

Job: Professional Development

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 27, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1802979

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.