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C2/SEO, Shared Services Change Project Manager, National

Contract Type
Flexible Hours, Part-Time, Permanent
Human Resources
National Minimum £41,059, London Minimum £42,996
Expiry Date
At the Insolvency Service, we believe our principal role is to deliver economic confidence; we do this by supporting those in financial distress, tackling financial wrongdoing and maximising returns to creditors.

Job Description

We provide the frameworks that deal with insolvency and the financial misconduct that sometimes accompanies or leads to it. Our aim is a corporate and personal insolvency regime which is regarded as fair and that gives businesses and investors confidence to take the commercial risks necessary to support economic growth.

Our Structure

We are an executive agency of the Department for Business, Energy and Industrial Strategy with headquarters in London. We have around 1,700 staff operating from 22 locations across Great Britain, with offices in Plymouth, Exeter, Southampton, Brighton, Chatham, Ipswich, Cambridge, Croydon, Southend-On-Sea, London, Watford, Reading, Bristol, Cardiff, Birmingham, Nottingham, Birkenhead, Manchester,
Blackpool, Leeds, Newcastle-upon-Tyne and Edinburgh.

People and Capability

The People and Capability directorate work with the business to deliver people focused solutions, which are efficient, timely and effective.

Sat within the People and Capability directorate, the HR Operations Team support the business through the delivery of day to day HR activities, including Line Manager advice and casework, HR contract management, our HR Contact Team, and Shared Services Pay and Pensions.

We work with colleagues from across the wider People and Capability Directorate, to provide first class support and advice to staff and managers across the agency, covering the full spectrum of HR interventions.

Do you want to make a difference and be part of a team working with colleagues to achieve positive outcomes? Read our Candidate Pack to find out more about the role and how to apply.

Job description

This is an exciting time to join a fast-moving area of the Insolvency Service. The successful candidate will work as part of a small Shared Services HR, Payroll and Pensions Team (within the HR Operations Team) to manage the day to day activities with our payroll and pensions providers and support the delivery of HR system transformation across the agency, through a variety of payroll projects.

Initially, the key focus of the role will be on continuous improvement of our Shared Services offer, through a number of projects with our current payroll provider UKSBS, and through the Future Shared Services Project which you will take a key role in for payroll related changes.


The Shared Services HR, Payroll and Pensions Team work flexibly to deliver the teams main duties and responsibilities, which include:

• Work closely with shared services providers (UKSBS and MyCSP) and BEIS to ensure the provision of an efficient and effective service. This includes dealing with any change requests, escalation of complaints, procedural issues and overpayments;

• Work with HR Colleagues, BEIS, UKSBS and their other clients on the Future Shared Services Project, providing payroll expertise on behalf of the Insolvency Service and assisting the Change Lead for a new HR and Payroll system;

• Ensure systems are in place to address pay and pension related issues, provide direction, decision making and support of overpayments for employees and where appropriate ex-employees;

• Work with P&C contract manager and UKSBS management to ensure continuous improvement and management of service provision;

• Ensure all employees have access to correct pension entitlements, support UKSBS during MyCSP pension data cleanse exercise and continue to support BEIS pension leads through meetings and seminars as required;

• Responsibility for understanding and assimilating central pay guidance. Using that guidance to construct a pay remit for approval on existing pay system and to advise on the procedure and timescale of the pay remit approval process;

• Be prepared and participate in trade union negotiations and/or consultation in relation to operational pay;

• Undertake Accounting Officer Checklist for CEO, to enable sign-off to Cabinet Office detailing all pension aspects for employees;

• Advise and be contact point for annual audits (National and Internal) undertaken for annual accounts relating to anything within UKSBS/MyCSP (pay, payroll and pensions);

• Provide advice and support on different pay related projects as required;

• Flexibility to support other work areas, as and when required; and

• To actively participate in leadership of the P&C function.

Person Specification


- You will have proven Shared Services and payroll experience including an excellent understanding of pay and pension policies, statutory, financial and operational requirements.

- You will have a good understanding of how shared service providers operate within government

- You will have a positive attitude and resourceful way of working to make things happen.

- You will have a drive to improve performance and produce outstanding results.

- You will have strong and effective communications skills, and the ability to build good working relationships with colleagues

- You will have the ability to grasp payroll related challenges quickly and work at pace to resolve them.

- You will demonstrate excellent analytical skills.

- You will hold a CIPD qualification or have a willingness to work towards one.


- Previous experience of working with or for Payroll and Shared Services providers, including payroll expertise

While the role can be based at any of our locations nationwide, some travel to other office locations may be required once current Government Coronavirus guidance allows.