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Candidate Relations Coordinator

Reference
1808038
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Bloomington, MN, 55431, USA
Expiry Date
26/06/2018
Candidate Relations Coordinator Description Pearson VUE is now hiring for a Candidate Relations Coordinator to join our team based in Bloomington, MN. The Candidate Relations Coordinator is responsible for providing excelle...

Job Description

Candidate Relations Coordinator

Description

Pearson VUE is now hiring for a Candidate Relations Coordinator to join our team based in Bloomington, MN.

The Candidate Relations Coordinator is responsible for providing excellent customer service and promoting Client programs by answering queries from Clients, candidates, internal personnel and Testing Site Administrators in a high quality and professional manor. The Candidate Relations Coordinator also assists the Sr. Candidate Relations Coordinator with the operational aspects of client testing programs and takes responsibility of providing employee feedback and handling escalated service-related issues.

SCOPE AND IMPACT OF JOB

Working closely with candidates and call center agents, the Candidate Relations Coordinator acts as an escalation point to provide high quality customer service in the Customer Service Center. The Candidate Relations Coordinator also ensures smooth delivery of client programs including contact with the Clients.

PRIMARY RESPONSIBILITIES(Listed in order of importance with estimated amount of time spent on each task)

Program and Client Service

  • Follow through with incidents, reports and projects
  • Receive and respond to client queries
  • Ensure candidate results are sent to clients in accordance with KPIs
  • Act as an escalation point for service related issues
  • Promote client programs and products
  • Identify opportunities for improvement and efficiencies.

Call Center Support

  • Respond and resolve customer queries
  • Input accurate customer information into the database
  • Provide performance feedback as required

Qualifications

Education and Experience:

  • Bachelor’s Degree preferred or equivalent work experience
  • Experience training, teaching, or coaching
  • 3 years customer service experience preferred

Skills, Knowledge, and Abilities:

  • Excellent oral and written communication skills
  • Familiar with various training tools and models; understanding of learning styles preferred
  • Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
  • Effective problem solving skills
  • Conflict management skills
  • Strong organization skills
  • Interpersonal savvy and ability to influence and relate to others
  • Time management skills
  • Ability to deal with ambiguity and overcome objections
  • Quickly and effectively adapt to changes
  • Must be patient, positive, and professional
  • Strong customer service skills
  • Coaching skills preferred
  • Strong attention to detail
  • Ability to set and meet goals

Other (license/certification):

  • Knowledge of Pearson VUE Regulatory and Professional clients is preferred

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-MN-Bloomington

Work Locations: US-MN-Bloomington-5715 Old Shakopee 5715 Old Shakopee Road Suite 100 Bloomington 55437

Job: Customer Service

Organization: Assessments VUE

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jun 14, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1808038

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.