Sustainable places. Connecting communities. Realising potential. We live by these principles to create great experiences for people, now and in the future.We create places that make a lasting positive contribution to our communities and our planet. We bring people together, forming connections with each other and the spaces we create. And we provide our customers, partners and people with a platform to realise their full potential.
Purpose of job
The world of retail is continually evolving and changing. Whilst the way people shop is changing, our guests still expect great service and an exceptional experience when they visit our centre’s. The brand partners we work with expect us to provide a brilliant platform for them to deliver excellence and make money.
At Landsec, we have ambitions for ourselves too. We don’t want to meet those expectations. We want to exceed them. We want to be the preferred partner for the businesses we work with. We want to be a leader in the field of retail and mixed-use schemes.
That’s quite a challenge, which is where you come in. We believe the Centre Director plays a pivotal part in us achieving that success. We want people who put our guests and brand partners at the heart of all they do and who don’t settle for second best. To do that, you’ll be able to draw on your experience, knowledge and commercial acumen to provide insight and support whilst creating value by driving sales and income.
Your ability to build and develop exceptional working relationships in a range of different settings goes without saying. You’ll be comfortable working in a matrix management structure whilst also working effectively with local MPs, Council Leaders, Charities and Public Service Teams.
You’ll thrive in situations where you need to adapt and change whilst taking others on the journey with you. Most importantly, we want someone who is an advocate for our company values and who consistently demonstrates them in all their interactions with others.
Scope of job
- Leading, managing and influencing a cross matrix team
- Providing direction and aspiration to the TFM provider
Financial & Operational
- Retail Sales – supporting brand partners growth
- Footfall – driving footfall growth
- 40+ retailers, F&B and leisure
- Net operating income; commercial partnerships revenues.
- Service charge of £1.6M
- Capital expenditure
- Health, safety and security
Key external stakeholders:
Brand Partners, TFM Service Partners, Investors, Community Partners and Influencers, local industry and businesses
Key internal stakeholders:
Urban Opportunities - Development, Marketing, Occupier Markets, Sustainability, Health & Safety, Security, Finance Team, HR, Communications, Portfolio
Re-imagine Retail Programme - Investment, Portfolio, Marketing, Occupier Markets, Sustainability, Health, Safety & Security, IS, Finance Team, Communications and HR
As the operational leader for the Centre, your responsibilities will include:
Working in collaboration with our Service Partner:
Commercial Drive and Performance Measurement
Our culture is based upon our core values, to be, Inclusive, Driven, United and Determined. We expect you do consistently demonstrate those values in all you do and in addition to the following key competencies:
Orchestration – Provides leadership across the matrix structure, bringing cross functional teams together to achieve objectives - encourages open discussions and balanced debate, faces up to tough challenges, provides direction in the face of adversity/times of crisis,
Accountability and ownership - Identifies issues or opportunities within the business and takes accountability to ensure they are resolved and/or capitalised upon, united with the wider team
Managing vision and purpose - Communicates a compelling sense of core purpose and rallies support behind the vision, is driven to be the best but has the courage to do the right thing for the long term, celebrating and recognising success
Strategic and Commercial Agility - Anticipates and responds to future trends. Has a clear strategy for the long term and communicates this in ways that others understand and support. Has an entrepreneurial spirit, knows the market and brings people together to contribute to team goals exploiting that knowledge to create new opportunities.
Insightful Decision Making - Identifies problems and uses data to determine root cause. Draws insights and makes logical decisions, bringing the right people together to collaborate. Is willing to take a clear and timely decision even without all the information.
Courage and Resilience - Able to remain calm and positive under pressure. Leads others through change and uncertainty, leading with confidence and capability. Recovers quickly from setbacks. Is willing to take difficult decisions and to tackle tough issues.
Influence and Building Relationships - Builds rapport and effective relationships with others. Values diversity and inclusion. Seeks to understand others' perspectives and is able to influence and inspire different types of people.
Curiosity and Innovation - Is willing to consider and experiment with new ways of doing things. Encourages others to put forward innovative ideas. Is prepared to take calculated risks and to adopt cutting edge approaches. Prepared to fail well and fast
Learning Agility - Seeks out opportunities to learn. Reflects on experiences and mistakes to improve their own and others performance. Applies learning quickly and regularly seeks feedback. Collaborates with all, able to accept debate and vulnerability
Acting as a Role Model - Acts as a role model by being honest, authentic and consistent. Reflecting all of the Landsec core values. Encouraging personal feedback. Takes responsibility and inspires others by setting high standards and by showing a high degree of passion and commitment.
Knowledge, experience and qualifications