Client Relationship Executive

Contract Type
Competitive salary plus excellent benefits
Expiry Date
Client Relationship Executive – Which? Trusted Traders Competitive salary plus excellent benefits Division: Commercial Department: Trusted Traders Location: Cardiff combined with homeworking Job type: Permanent

Job Description

Despite the current circumstances we are still actively recruiting for roles. In compliance with UK Government advice relating to COVID-19, this role will be remotely based in line with our current workforce and we will supply you with the tools and technologies to enable you to do so. Similarly, all interviews will be conducted by google hangouts or equivalent video conferencing technologies.

About Which?

Which? is the UK's consumer champion, here to make life simpler, fairer and safer for everyone. As an organisation, we're not for profit and all for making consumers more powerful. As people, we're brave, caring, rigorous and insightful in the way we connect with each other to make change happen. 

We impact in key areas such as consumer rights, scams, data protection and unfair pricing. Our investigations go deep and our expert advice is completely impartial. Same goes for our product reviews – our rigorous tests and expert recommendations help consumers to make better decisions. Come and champion consumers with us – it's important work. 

About Trusted Traders

Which? Trusted Traders is an endorsement scheme that recognises reputable traders in the home improvement and motor industries, such as plumbers, mechanics and kitchen installers. 

Which? Trusted Traders aims to raise standards for consumers, by setting a benchmark we expect all traders to meet before they can be endorsed. All traders who meet our standards process can become a Which? Trusted trader, and can display our Which? Trusted trader icon on their branding and promotional material

About the role

Client Relationship Executive

This role is within the Client Relationships Team based at our Cardiff office combined with homeworking.

Snapshot of key responsibilities:

Act as the key contact for assigned traders and provide a full value add service
Multi task management of all aspects of the trader pipeline to ensure maximum benefit to the trader and Which? Trusted Traders
Optimisation of the trader's profile page within 3 months of endorsement must include taxonomy, photos, service areas, contact information etc.
To educate and drive the trader to utilise the logo, profile and drive consumer reviews
As part of ongoing and annual reassessments proactively manage insurance opportunities to ensure integrity of the trader and the scheme.

 About you

Customer service is at the heart of what we do and you will have a track record of providing a friendly, professional and quality focused customer service.

You'll be an experienced Account Manager used to working towards KPI's - love a challenge and performing under pressure to tight deadlines ensuring you and your team meet your targets.

You'll be pro-active in everything you do and a great problem solver with a collaborative approach you will always look to deliver a more creative, innovative and practical legal service for consumers.

 To be considered for this role:

Previous client account management experience
Demonstration of providing value add to clients to ensure successful relationships
Ability to manage a busy administrative workload
Excellent IT skills including Microsoft Word, Excel, PowerPoint
Consistent ability to meet set personal and departmental targets

About the rewards

Let's not be modest, our rewards package is one of the best out there. In addition to a competitive salary we offer a generous 28 days holiday, life assurance, private medical cover and a fantastic pension scheme where we contribute 11% after just one year of service.

Our office is close to Cardiff Central train station and a stone's throw from Cardiff City Centre. It's a very friendly office so expect to make new friends. Please note there is a requirement to be in our Cardiff office 2-3 days per week.

About the Which? way of life

We want you to do great work and enjoy it in a workplace that respects and empowers you. In 2019 we were a runner up in the medium-sized organisation category for Britain's Healthiest Workplace, and we signed up to the Time to Change employer pledge that protects staff against mental health discrimination. We're also a Stonewall accredited employer. 

Click here to find out what we feel reflects what we do and how we work and to view our Which? LinkedIn page. 

About COVID-19

In line with current UK Government advice, we're likely to interview you using video conferencing technology like Google Hangouts or similar. If we hire you we'll supply you with the tools and technologies to work remotely until it's safe for you to come to work in the office. 

At Which? we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We want to receive applications from people of all backgrounds and cultures and believe that a diverse workforce helps us to understand and create a positive impact for consumers. We want to ensure that everybody can apply and be part of our recruitment processes, and therefore when required we make reasonable adjustments to accommodate our candidates.