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Client Relationship Manager

Contract Type
Consultancy, Project Management
Expiry Date
We are looking for a Client Relationship Manager to support on a number of the firm’s most valued and important clients which form part of the UK Client Relationship Management (CRM) programme.

Job Description

We are looking for a Client Relationship Manager for our Client Plus business line.


About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!


Role Purpose

We are looking for a Client Relationship Manager to support on a number of the firm’s most valued and important clients which form part of the UK Client Relationship Management (CRM) programme.

Becoming more client focussed is a key pillar of our global strategy.  Within JLL (UK) we have established a CRM programme which focuses our marketing and business development activities on a select group of the most valued and strategically important clients.  The programme is a significant driver for change throughout the organisation.  The role will involve developing these relationships to drive relationship and revenue growth over the next few years.

The ideal candidate will be part of our well respected and dynamic CRM team which is sponsored directly by our UK Executive Board. 


What this job involves

  • Work with the JLL client leadership team to ensure we have a comprehensive account strategy and plan on nominated clients, incorporating key priorities, opportunity identification, client engagement and feedback strategy and value-add activities.
  • Be across key client and business information to provide informed relationship development support by monitoring business updates and undertaking research on nominated clients. This will include but not be limited to:
  • Client’s core business activities and property portfolio
  • Key contacts within the client
  • Competitor positioning
  • Existing and target contracts and renewal dates
  • JLL revenue and pipeline
  • Marketing and research initiatives
  • Collect feedback from clients on JLL’s performance and service delivery and ensure this is incorporated into the account strategy.
  • Interact regularly with the JLL client leadership team and core team to review the account strategy and ensure priorities and actions are moving forward.
  • Ensure that there are regular communications to the JLL business on client news and activity.
  • Ensure that intranet pages, database and documents are updated and maintained.
  • Provide input into pitch strategy.


Sound like you? To apply you need to be / have:

  • Strong critical thinking, strategic analysis and written communication skills
  • Practical and efficient self-starter with strong organisational skills
  • Ability to flex style and approach to the situation and audience
  • Attention to detail
  • Confident and persuasive- able to communicate directly with and influence senior executives within the business
  • Action oriented
  • The candidate will ideally have professional services and business development experience
  • Graduate calibre and/or holder of or studying for a professional marketing qualification or equivalent
  • Business minded with an interest in commercial real estate


Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

Diversity and Inclusion is at the heart of JLL. We believe in recruiting, retaining, rewarding and developing all our employees with regard to their abilities and contributions and without reference to their background, gender, gender identity, ethnic origin, age, religion, sexual orientation, political belief, disability or long-term health condition.


We are committed to making all stages of our recruitment process and employment accessible to candidates with disabilities and long-term health conditions. Please do feel able to be open about this at any point during the process and our recruitment team will work with you to establish the most appropriate adjustments. We are keen to support all our employees with juggling their work, personal and family commitments and alongside our approach to flexible working, we have a comprehensive parental transition support programme to assist parents during the early months and years of parenthood.


JLL Ltd is a Living Wage accredited business, as we believe a fair day’s work deserves a fair days pay. To find out more about our Living Wage accreditation please go here


What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today at