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Client Solutions Intern

Contract Type
Banking & Finance, Customer Service, IT
Standard Intern Salary
Expiry Date
Our Client Solutions Summer internship programme

Job Description

Our Client Solutions Summer internship programme has been devised to offer students an insight into our business, to give experience of working in a customer-centric corporate environment and to give an understanding of how investment professionals utilise financial data.

After a dedicated class room based training period that will give you an insight into our product and how our clients use it, you will be assigned to our teams supporting our Investment Management and Investment Banking clients in the use of FactSet’s product suite.

Interns typically will be undertaking the following tasks:

Working on real client queries, that will include:
- creation of large and complex Excel comparables models and PowerPoint pitchbooks
- personalizing the setup of users’ FactSet workstations
- helping clients convert from competitor products onto FactSet
- communicating new features to clients e.g. by creating tipsheets, custom emails etc.
Researching and investigating questions e.g. how something is calculated, the best way to achieve a particular result etc.
Supporting Consultants in delivering training sessions to clients
Resolving email queries sent to our Support Desk from clients.

Alongside this, Interns will be given a specific project to undertake that will give them the opportunity to display their skills and to build their knowledge, during the internship you will gain:

Experience of working within a large, global, commercial, professional services environment.
A good understanding of either buy-side or sell-side investment firms.
An excellent knowledge of the FactSet platform.
Improved financial modelling skills
Confidence in presenting in a corporate environment

During this 10 week internship, based in our London office you will have the opportunity to network with senior leaders as well as learn from subject matter experts.  You will receive regular feedback and will have a dedicated mentor.

Interns must have a genuine interest in the Finance sector as well as a keen interest in working with technology and software. In addition we require:

High level of attention to detail
The ability to build relationships at all levels
Desire to learn and continually develop
Strong numerical, analytical & problem solving skills
Exceptional written and verbal communication skills
A strong knowledge of PC applications, in particular Microsoft Excel
A commercial attitude
Record of high achievement during degree course
At least ABB at A level (or equivalent)
Be a penultimate year student

The internship gives an excellent insight into the work our Sales and Consulting teams do and is a great stepping stone to a career with FactSet.