What we offer
As a Complaints Officer working with our Investigation and Supervision team, you will investigate, respond to, and resolve complaints about our service and deal with correspondence on closed files.
The role holder will enjoy analysing complex investigation files and have a real commitment to fair and excellent customer service and continuous improvement.
You will need to have resilience and skills in dealing with people who may be emotional and distressed as well as an awareness of the impact of our complaint responses and understanding of potential reputational risks.
The ability to provide high quality, clear, empathetic and customer focused responses, is at the heart of this role.
What we are looking for
We currently have one vacancy within the team and we maybe able to consider the option of working on a part time basis. The minimum hours we can offer would be 28 hours per week.
If you would like to discuss the role or the scope to work on a part-time basis, we can arrange for this to happen - contact us to arrange a chat, in confidence at
There will be an initial telephone interview for this role. Should you be successful at this stage you will be invited to attend a face to face, competency-based interview and technical assessment the same or following week.
Please make sure that your application clearly demonstrates how you meet the knowledge, skills and experience requirements of the role.
Previous applicants to this role in the last six months need not apply.