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Complex Caseworker

Jyoti Golchha
Solicitors Regulation Authority
Contract Type
Expiry Date
14/07/2020 12:09:00
We are recruiting for the role of Complex Caseworker within our Client Protection department.

Job Description

What is in it for you

  • Play your part in protecting the public and upholding the public interest
  • Work on high profile, high value or contentious investment cases
  • Showcase your excellent casework, analysis and investigation skills
  • Join a small, friendly and supportive team

The role

Working as one of four Complex Caseworkers you will manage a caseload of around 20 complex claims to our Compensation Fund, analysing and investigating cases which are high profile, high value or contentious investment schemes. Working to tight KPIs you will maintain timely case progression, whilst not compromising on customer service and quality.

Processing the claims will require you to plan and formulate an approach to often unprecedented circumstances, conduct investigations, and communicate difficult and technical messages to different audiences.

You will draft first-rate reports, make appropriate and justified recommendations in a consistent way and be confident presenting the rationale behind your decisions to senior stakeholders. You will also handle straightforward appeals.

Using your ability to build relationships, communicate effectively and work collaboratively, you will liaise with relevant teams in the SRA to share information to protect consumers.

To be successful in this role you will have a case working background, often dealing with complex matters or issues. We welcome applicants from a legal service, claims, regulatory, insurance or financial background.

What we are looking for

  • Experience of complex case management
  • Strong regulatory / investigation experience
  • Experience of making proactive decisions making sound conclusions based on clear rationale demonstrating a good sense of risk-based judgement
  • Ability to draft high quality reports with recommendations to deadline
  • Ability to vary communication to the audience and explain technical information simply

This position will ordinarily be based in our office in central Birmingham, but the successful candidate is likely to be on-boarded remotely and working from home initially. We will be closely following government guidance about returning to the workplace to ensure the safety and well-being of our staff.

If you would like to discuss the role or the scope to work flexibly - contact us to arrange a chat, in confidence, at

How to apply:

You will need to complete the application process online and it is best done via a desktop, the apply button is at the bottom of the SRA job page. You will need to submit a CV and Cover Letter clearly addressing how you meet the requirements for the role.

Selection process for this role will commence week of 20 July. Interviews and assessments will take place remotely via Skype/Microsoft Teams and our team will be in touch to discuss arrangements if you are successfully shortlisted.

Deadline for applications is Sunday 12 July at 23:55. We may decide to close the vacancy early if sufficient applications are received; if you are interested, we encourage you to apply as soon as convenient.