Consultant Success Manager

Job Description

Consultant Success Manager - Readiness
Shaping tomorrow, today.

This is an excellent opportunity to join a fast-growth and successful next generation technology consultancy firm, which was recently ranked #2 in the Sunday Times Virgin Atlantic Fast Track 100.

Who we are:

Named by the Financial Times as the fastest growing consultancy in Europe, Kubrick exists to solve the global digital skills emergency, which is holding back organisations and people from harnessing the power of leading technology to evolve and transform. We are experts in unleashing the potential in humans and technology, shaping the workforce of tomorrow with the skills and talent needed today. We do this by growing and developing diverse groups of junior professionals with enthusiasm and potential into technology experts.

We create our own data, AI and cloud workforce by finding the brightest minds to train in our industry leading programmes, who we then deploy on projects with our clients. We have already hired and developed over 1000 next-generation technology professionals in the 5 years since our inception and supported over 90 industry-leading organisations in the UK, with our first US office opening last year.
 
The Role: 

This role is pivotal in how Kubrick supports and develops consultants from the point they join our training programme to progressing  onto their client assignment.

Consultant Success Managers (CSM’s) are first responders when ensuring our consultants are supported and prepared to progress onto client placement through effectively managing their performance during training, client readiness and close management of the allocation and deployment process. This role collaborates closely with many internal stakeholders across Kubrick, including our Technology Training and Client team to deliver successful outcomes for the business whilst creating a positive consultant experience from day one.

Responsibilities:

• Develop strong relationships with consultants as they join Kubrick through regular engagement, coaching and by providing practical guidance and support.
• Work with consultants to ensure they are progressing to the required standard through the training program, interview coaching and performance managing to ensure consultants are aligned to our clients’ standards
• Ensure all CSM deliverables are executed on time – escalating issues in a timely fashion.
• Collaborate with the Technology & Client Account teams to understand our clients' requirements and make commercial resourcing decisions.
• Continually seek to deliver efficiencies and increase effectiveness in how the Readiness team operates.
   

Personal Specification:

• Experience managing a team within a reasonably-sized company
• Demonstrable experience:
• Managing direct reports
• Organising and tracking processes
• Commercial awareness and understanding of commercial ways of working
• Proven people and relationship building skills to deliver value
• A logical mind that likes to solve problems and can act autonomously when needed
• The ability to build rapport, trust, and instil confidence
• A passion for providing high quality outcomes and solutions

What Kubrick offers:

We are a fast moving and fast growth business which is doing something seriously innovative and valuable. We already have a very supportive, diverse and approachable workforce, enabling us to keep working to high standards as we continue to grow. We also offer:

• A competitive salary (£40,000 - £44,000 depending on experience)
• Friendly and collaborative working environment
• Ongoing opportunities to progress as your career develops and potential to join our US office in the future
• Access to upskilling opportunities and clear progression path
• 25 days of annual leave (& bank holidays)
• Perkbox discounts and Wellness Hub with confidential well-being and mental health support
• Cycle to work scheme
• Central London office space by Mansion House (EC4V) with a hybrid working environment (usually 2 days a week in the office)

Our commitment to Diversity, Equity and Inclusion (DEI):

At Kubrick, we not only strive to bridge the skills-gap in data and technology, but we are also committed to playing a key role in improving diversity in the industry. To that effect, we welcome candidates from all backgrounds, and particularly encourage applications from groups currently underrepresented in the industry, including women, people from black and ethnic minority backgrounds, LGBTQ+ people, people with disability and those who are neurodivergent.

We know that potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet a good proportion of the criteria, we’d love to hear from you.

We are committed to ensuring that all candidates have an equally positive experience, and equal chances for success regardless of any personal characteristics. Please speak to us if we can support you with any adjustments to our recruitment process.