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Content Production Assistant

Reference
1805423
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
27/04/2018
Content Production Assistant Description Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbo...

Job Description

Content Production Assistant

Description

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

About the job

Pearson have a number of permanent and fixed term opportunities in our Content Production Team for Content Production Assistants. The role holder will be responsible for managing the end-to-end processes of a specified set of secure assessment related content for Pearson Qualifications. This content can include: question papers, mark schemes, pre-release materials, onscreen tests, OSCA, sample assessment materials and exemplar materials.

The Content Production Assistant will be accountable for ensuring that error-free assessment content is produced and delivered to deadlines and meets defined quality criteria which is compliant with the OfQual Code of Practice and equivalent standards.

You will have ideally have gained experience in publishing/journalism and/or educational sectors and will be looking for progression and/or the next step in your professional career.

Key Accountabilities:

Content Production:to manage and facilitate the completion of all tasks related to the production of assessment content. This involves the end-to-end process responsibilities from commissioning and contracting Assessment Associates through to ensuring the assessment content can be distributed to centres.

Quality Management: to understand, and to operate within the agreed assessment content production Quality Plan, ensuring that procedures are followed by everyone involved in the production process.

To be responsible for ensuring full records of decisions are captured and maintained throughout the production process of all assessment related content.

Facilitate and support successful Question Paper Evaluation Committee (QPEC) or Review meetings.

Project Management:to regularly review the status of content production responsibilities and regularly update your line manager and stakeholders on progress.

To implement both necessary and innovative measures to ensure all materials meet the agreed time and quality criteria.

To escalate issues and risks promptly to your line manager to ensure solutions are found and that materials are completed to deadline.

To utilise all project reporting tools to ensure up-to-date and accurate management information is tracked and available to all relevant stakeholders

To prepare, plan and maintain realistic schedules of work and obtain stakeholder agreement from inception whilst remaining adaptive to any developments

Manage multiple workstreams for delivery to deadline

Relationship Management:to build and maintain successful relationships with all our external and internal stakeholders to facilitate a successful production process.

To ensure that all relationships are managed with excellent customer service whilst adhering to the Pearson code of conduct

To be the Assessment Associates’ (AA) primary contact for content production, ensuring that they are aware of their role and responsibilities within the production process.

To equip our AAs with all necessary content production tools, information and resources, to ensure agreed outcomes and deadlines are achieved whilst maintaining quality

Document Management:to manage all documentation relating to the production process ensuring version control is maintained at all times.

To ensure all content is handled in adherence to Pearson security protocols and both electronic and paper filing systems are maintained and appropriately structured.

To ensure all guidance and support materials remain relevant and up-to-date in line with continuous improvement within the department.

Production Development:to continuously review and update the methods and processes used to produce the assessment materials. To ensure that they are fit-for–purpose and that technological advances such as computer based testing and item banking can be facilitated and maximised. To proactively manage change within the production process ensuring that the changes are embedded into the process as quickly and as effectively as possible.

User Acceptance Testing:

To prepare onscreen assessment materials for user acceptance testing (UAT) in their own areas of responsibility, ensuring they are fit for purpose and actioning user feedback where appropriate

To undertake UATs for other onscreen tests and provide feedback

Key Challenges:

Working to tight, and immoveable, deadlines

Managing secure materials during a period of change eg Qualification development/re-development programmes or specification changes.

Influencing and working closely with Assessment Associates and colleagues in Assessment.

Simultaneously managing multiple assessments at different stages of the production process.

Working with multiple stakeholders both across the business and externally.

Prepared to be open to the need for the role to evolve to meet new deadlines and objectives as the business’ goals and targets change.

Qualifications

Pearson Core Competencies:

Individual

  1. Providing a customer focused service
  2. Communicating with influence
  3. Working with others to achieve goals
  4. Delivering goals in a changing environment
  5. Taking a creative and innovative approach to work
  6. Maximising potential in self and others
  7. Adapting to change

Other Requirements

Quality emphasis

Attention to detail

Good organisation and planning skills

Additional Competencies

Essential:

Excellent oral and written communication skills

Proof reading and copy editing skills

Desirable:

  • Understanding of General or Vocational Assessment
  • Understanding of high stakes assessment content development
  • Understanding of the 10 stage process for assessment content development

Education, Qualifications & Training

Desirable:

  • Proof reading certificate
  • Degree or equivalent industry experience

Previous Experience

Essential:

  • Proven previous experience of project or process management

Desirable:

  • Previous experience of using a workflow management package
  • Experience of working in the development of assessment content

IT Literacy

Essential:

  • MS Office to at least Intermediate level

Desirable:

  • MS Project and MS Project knowledge
  • MS Visio
  • Google Suite

Personal Style and Behaviour

Highly motivated individual with personal drive and energy

Able to prioritise and manage own workload

Actively seeks information and is able to handle it appropriately

Prepared to be flexible in their approach to problem solving

Additional information

To support the continued development and performance appraisal of Content Production Assistants, Pearson provides a structured personal and professional competency framework directly linked to this role.

The programme has five levels (1-5) with an awarded a pay increment in recognition of their successful completion is granted.

Once the Content Production Assistant has successfully completed Level 5, they are usually promoted to Senior Content Production Assistant.

Our offices are ideally located near the Underground and next to Covent Garden.

Salary up to £22,000 depending on experience

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Professional Development

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Apr 18, 2018

Job Unposting: Apr 30, 2018

Schedule: Full-time Regular

Req ID: 1805423

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.