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Contracts and Allocations Coordinator

Reference
1716331
Contract Type
Permanent
Sector
Education, Media & Communications
Location
London, GBR
Expiry Date
27/02/2018
Contracts and Allocations Coordinator Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into lap...

Job Description

Contracts and Allocations Coordinator

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Background Information

Pearson is the world’s leading learning company. Our education imprints combine 150 years of experience with online support for every learner.

We work in more than 75 countries. Courses are available as books, online and through multi-lingual packages, helping people learn whatever, wherever and however they choose.

We offer academic and vocational qualifications and testing to schools, colleges, employers and other places of learning in the UK, and internationally. We have a passion, energy and a genuine desire to help people make progress in their lives.

Purpose

  • To manage the deployment of our examiners, moderators and verifiers, known as Assessment Associates (AAs), to assessment roles in a given subject area.
  • To be responsible for ensuring that sufficient AAs are contracted to meet target requirements in all areas for which the Deployment Co-ordinator is responsible.

Key Accountabilities

Taking responsibility for a given qualification area from across the GCE, GCSE and Vocational Qualification range, to manage and facilitate the contracting, deployment and allocation of Assessment Associates (AAs) in line with forecast requirements and to tight deadlines.

  • To assess requirements and despatch sufficient contracts to ensure full coverage of the required workforce is achieved by the target date, following up non-replies and ‘topping-up’ to cover AA withdrawals.
  • Allocate AAs to all approved BTEC centres for which a service is provided, preparing Verification Schedule and issuing contracts.
  • Ensure that AA contracts Terms and Conditions and other relevant documentation are despatched within agreed timescales.
  • There may also be a requirement to become involved in a specialised area, such as the deployment of AAs to cover various business critial activities.
  • To maintain a customer service focus on the relevant AA group, managing the relationship from the list of available AAs through to standardisation, and re-standardisation if required. This will involve responsibility for maintaining and updating records using different database systems and responding to queries, both directly and via the Customer Realtionship Management system.
  • Proficiency needs to be established with various systems including iSeries, Business Objects and IQS to ensure that all information is correct and up to date, so that the interface with other interdependent systems is secure.

Provide accurate MI reports for qualification areas of responsibility to analyse progress.

  • Monitor allocations by sector and identify and report to the Team Leader shortages with supporting evidence
  • Assisting with additional or ad hoc contracting during busy times or to cover during absence
  • Assisting colleagues within the Deployment team with their workload during peak times.
  • Liaison will be required with other stakeholders and their areas of the business in order to achieve business objectives.
  • Supervision of temporary workers is occasionally required.
  • Participation in administrative tasks involved in the payment process for AAs may be required.

Key Challenges

This role is business-critical and covers an essential phase in the successful delivery of the GCE, GCSE and Vocational Qualifications. Team members need to remain focused while working to tight deadlines, yet also need to be sufficiently flexible to manage the varying priorities, meeting deployment targets while answering customer queries, acting as a subject-specific contact while responding to urgent situations that frequently arise during the examination period etc.

The role’s tasks are subject to change over time as the business evolves.

Competencies:

Edexcel Core competencies

Individual:

1.Providingacustomerfocusedservice 2.Communicatingwithinfluence 3.Workingwithotherstoachievegoals 4.Deliveringgoalsinachangingenvironment 5.Takingacreativeandinnovativeapproachtowork 6.Maximisingpotentialinselfandothers

Qualifications

Edu c* *ati o* *n, Qua li f* *i c* *atio n* *s &* *Trai n* *i ng

Es s_ _e n_ _ti a_ _l:

  • Advanced Level Pass or equivalent
  • GCSEEnglishandMathematicsPassorequivalent

Desirable:

  • Undergraduate graduate degree or equivalent

P* *r e* *v iou s* *Ex p* *er i* *en ce

Es s_ _e n_ _ti a_ _l:

  • Administrativeorrelevantexperience.
  • Excellentcustomerserviceskills

Desirable:

  • UnderstandingofAAcontracting anddeployment activitiesand payment issues

IT L* *i t* *e r* *a cy

Es s_ _e n_ _ti a_ _l:

  • GoodunderstandingofMicrosoftOfficepackage,intermediateMSWordandExcel skills.
  • Abilitytolearnquicklycompany-specificsoftware.

Desirable:

  • KnowledgeofCRM,iSeries,IQS,BusinessObjectsandProcwebsystems

P* *e rson a* *l S* *tyle an d* *Beh a* *v i* *our

Thepositionrequireshighlevelcommunicationandorganisationskills,andtheabilityto effectivelyprioritisealargeandvariedworkloadinthecontextofstrictdeadlines.

Keyrequirementsforthesuccessfulapplicantareanabilitytoco-ordinateandcarryout activitieswithlimitedsupervision,andtakeownershipofthedeploymentresponsibilityfor asuiteofsubjectsforGCE,GCSEandother Vocationalqualifications.Excellentinterpersonalskillsarerequiredtointeracteffectivelywithinternalandexternalcustomers.Theapplicant mustbeabletorespond effectivelytolatechangesindemandfor AAsandotherurgent service demandingsituations.

PearsonQualificationServicesistheUK'slargestawardingbody.Weofferacademicand vocationalqualificationsandtestingtoschools,colleges,employersandotherplacesof learningintheUK,andinternationally.Wehaveapassion,energyandagenuinedesire tohelppeoplemakeprogressintheirlives

#LI-RC1

Primary Location: GB-GB-London

Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH

Job: Office Support

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 12, 2018

Job Unposting: Feb 26, 2018

Schedule: Full-time Regular

Req ID: 1716331