pro rata plus 35 days holiday, package and benefits
Customer Account Executive (CAE)Location: NorthamptonSalary: £27,540 - £31,040 pro rataHours: 22.5 per week (part time) - 37.5 per week
Customer Account Executive (CAE)
Location: Northampton Salary: £27,540 - £31,040 pro rata Hours: 22.5 per week (part time) - 37.5 per week (full-time)
Maternity Cover for up to 8 months
As the first point of contact for enquiries to St Andrew's for patient referrals, you will build and maintain excellent customer relationships both internally and externally.
Working at St Andrew's Healthcare We're the largest independent provider of services to the NHS, a unique mental health charity aspiring to deliver truly world-class care. Our focus is transforming lives through ground breaking treatment and rehabilitation, with surpluses re-invested in our outstanding facilities. You’ll find a welcoming, inclusive culture here, inspired by the shared values of our team. Everyone has their part to play in the amazing work we do – you’ll have every opportunity to get what you want from your career.
Your role with us
You will provide a seamless professional service during the referral process by providing continuous communication and correspondence to external customers including Commissioners and Case Managers from NHS England, Wales and other CCGs / Trusts, as well as internal clinicians, nurse managers and IPU Leads on the progress of the referral.
You will ensure the patient administration system is updated on a daily basis with all referral activity to include clear reasons for any referrals that were not suitable, to assist in future business planning. Responsible for the weekly Bed Management Meetings for the IPU's within the cluster. Management and forward planning of patient movements, enhancing occupancy levels in line with budget targets.
Your profile The successful candidate will have extensive knowledge of the Clinical Service, Admissions and Commissioning processes in order to manage all aspects of the administration process for the patient's journey from enquiry to referral, admission and discharge. You will be able to establish and maintain effective working relationships across the individual IPU's and charity.
What we are looking for: • A motivated, self-starter, able to work under their own initiative • Excellent IT skills • Strong attention to detail • Excellent communication • Well organised and able to forward plan • Previous experience of using RiO would be an advantage • Proven track-record of working under pressure and meeting deadlines • Ability to prioritise workloads and respond to tight deadlines • Discretion and confidentiality