Customer Category Manager - Confectionery - Out of Home

Contract Type
Food & Drink
Expiry Date
Working as part of our Commercial Development Team within Nestlé Confectionery, we are recruiting for an exciting Customer Category Manager position.

Job Description

Position Snapshot

Nestle UK & Ireland

Customer Category Manager – Confectionery – Out of Home 


Up to £45k depending on experience + potential bonus + fantastic benefits 

This is a full-time permanent opportunity, but we are always open to discuss individual’s flexible working needs so please speak to us during the recruitment process to understand what this could look like for you. 

Position Summary

Working as part of our Commercial Development Team within Nestlé Confectionery, we are recruiting for an exciting Customer Category Manager position where you will be responsible for the development, management, and execution of our Confectionery category plans within Contract Caterers that service the Workplace channel. 

This is a fantastic opportunity at a very exciting time as the Out of Home market re-opens and we embark on a growth journey in the ‘new normal’ with our customers in this diverse space.

A day in the life of a Customer Category Manager 

The purpose of the role is to develop and execute Channel & Category plans and point of purchase solutions, to deliver category growth and Nestle market share, whilst ensuring impartiality and integrity with the customers.

Key responsibilities will include but not be limited to the following: 

  • Building external relationships, as you will be the first port of call and a trusted source to Buying Teams for any category questions, insight & recommendations.
  • Execution of Nestle Category Strategy and personalisation of the Category Strategy to meet the caterer/client/wholesaler needs and generate engagement and commitment.
  • Executing the Category Drivers within your customers via the delivery of our Point of Purchase (POP) Vision, through insight-based recommendations to Caterers at range reviews and throughout the year. 
  • Deliver best in class insight, engaging customers with promotional and sales insight to optimise the effectiveness of promotions whilst demonstrating a key connection to occasion based consumption.
  • Deep understanding of the Shopper behaviour within the Workplace channel and the wider Contract Catering sectors such as Education and Healthcare.
  • Lead the Category agenda within the Nestle Integrated Commercial Planning process, ensuring our internal plans are meet the external needs of our Customers and their clients.

What Will Make You Successful 

  • An understanding of the wider Out of Home channel - specifically contract catering and delivered wholesalers.
  • Ideally, you will have experience of front-line sales or a customer facing role in a FMCG company such as NAM/KAM/Buyer in the Foodservice arena.
  • Significant category and commercial experience, with a demonstrated record of success in delivering in a commercial category environment. 
  • Strong data analysis and insight generation experience. 
  • Ability to build strong relationships internally and externally and utilise these to create successful outcomes via multifunctional teams. 
  • Ability to work under pressure to deliver exceptional results. 
  • Evidence of flexibility and agility and use of initiative and different perspectives to solve challenges rapidly and often creatively. 
  • Love of learning, understanding 'why?' and ability to leverage this both externally and internally in a compelling way. 

What You Need To Know 

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, flexible working scheme, 25 days holiday plus bank holidays plus flex leave, pension scheme and a real focus on personal development and growth.

The closing date for this role is 29th September 2021

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect – for our employees, our customers and our consumers.  That’s why championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.  Be yourself, everyone else is taken!

Right to work in the UK 
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We have assessed this role and it could be applicable for sponsorship under the Skilled Worker route. If you do not have the right to work in the UK and you are unable to gain this independently, we may be able to provide sponsorship under the Skilled Worker route in line with the Home office guidelines. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the eligibility criteria under the Skilled Worker route and understand the immigration fees that you would be responsible for when making a visa application. If you require sponsorship, please discuss this with us as part of the recruitment process.