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Customer Consultant

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Ageas Insurance in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Motor Renewals Team as a Customer Consultant.

Job Description

Contract: Full Time-Permanent                                        Salary: £18,700 (+3 pay reviews)                         Location: Bournemouth

Customer Consultant: Our Claims department in Bournemiouth are looking to bring on-board talented and dynamic customer consultants. 

Due to our recent launch into the direct Insurance market we have a number of positions available to take incoming calls from Ageas Direct new business customers and our existing customers who wish to discuss the renewal of their Ageas Car Insurance policy. You will provide a universal service to all customers, dealing with a variety of calls covering renewals, new business and customer services, working on more than one brand, including RIAS.

You don’t need to have previous experience working in insurance (our brilliant training team will help you with that!). What’s much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas’ customers. Our goal at Ageas is to make insurance easy for our customers, and we want to make it easy for you by giving you 6 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Consultant role.

At Ageas, we are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We’re passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Sales and Service areas started as a consultant.

With Renewals start dates throughout the first half of next year, whether you have a background in retail, hospitality, care or sales we’d love to hear from you.

Here are some of the benefits you can enjoy with us:

  • A competitive pension for which Ageas will pay twice the amount.
  • Generous amount of holidays with the option to buy up to 10 additional days.
  • Annual Salary review.
  • Discretionary annual bonus based on personal and company performance. 
  • Life assurance of 4 x salary with the option to flex up.
  • Return to work programme scheme.
  • Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner
  • Support groups- wellbeing activities, yoga, mindfulness sessions, Sports and Social Club events and more.

About #Ageas:

With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We’ve scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. 

We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. 

We are the Proud Partners of Bourne Free – Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance Charter and the Insurance Inclusion Pledge and support the Rays of Sunshine and will continue to broaden our Inclusion agenda.

Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success

Want to be part of a Winning Team? Come and join Ageas.