Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.
Shifts between 8 am-9 pm Monday-Friday also includes weekends
Shift premium if work evening and weekends
WHAT TO EXPECT
The UK Customer Experience Centre is part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience, alongside the Jaguar Land Rover UK Retailer network, that supports the long term sustainable business growth of both the Jaguar and Land Rover brands.
As a Customer Experience Advisor, you'll be a knowledgeable expert in our brands in order to achieve a right first-time response and the highest level of customer service. You'll be responding to customers’ enquiries on our exciting vehicle lineup and products. You will also be introducing customers to the Retailer network and will be supporting them to deliver an exceptional customer experience. You'll also be part of a large team, working in a fast-paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis.
You'll also be responsible for:
WHAT YOU'LL NEED
You'll join us as a highly motivated, energetic and inspirational team player. You'll have strong experience in delivery of premium customer service as well as strong decision making and problem-solving skills.
You'll have the ability to influence effectively across a network, balancing a broad range of priorities, with minimal supervision and under great pressure strong experience in delivery of premium customer service. Strong communication skills, both written and verbal is also essential.
You'll also have:
SO WHY US?
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and a performance-related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.
Please be aware that we may close this vacancy for applications before the stated deadline if we receive a high volume of interest. We strongly advise you to submit your application as early as possible.
Jaguar Land Rover is committed to equal opportunity for all.