Customer Experience Manager
Learner at the heart
Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose. We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education.
Why we need you
We believe education is a vital force that can empower people, help them to reach their potential and contribute to more connected communities, all around the world. Our strength comes from our outstanding people; our strong relationships in the education world; our expertise in using technology to help people learn; our global footprint and local reach; and our position as a profitable, global company with a unifying sense of purpose.
As the Customer Experience Improvement Manager you will lead a team of Analysts to help create solutions that will improve the customer experience. This will involve taking analysis and working with both colleagues and customers to turn insights & findings into actions. Once agreed with key stakeholders, the Customer Experience Improvement Manager will then lead the resulting project delivery.
About the job
Skills and behaviours required
If this role is a match to your skills and experience, please send us a copy of your CV and cover letter. If not, feel free to share it with those that are!#LI-KT1
Primary Location: GB-GB-London
Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Jul 30, 2018
Job Unposting: Aug 28, 2018
Schedule: Full-time Regular
Req ID: 1805912
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled