Your role will be to develop and support a team that provides a vital point of contact for our customers to provide feedback about our services throughout the UK. You’ll monitor quality and performance, contribute to service development, manage attendance at work, answer queries and deal proactively with complaints and customer feedback. You will be used to working across a complex organisation and reporting to high level managers.
A highly effective communicator and experienced team leader, your track record demonstrates that you are a skilled coach and mentor who has successfully supported, managed and developed a highly-effective, quality-focussed team. A team whose customer care is as consistently impressive as our ambition.
You must also evidence suitable IT skills and the ability to work effectively in a high-pressure environment in which you must balance your own workload with monitoring and supporting the service and your team.
It’s a challenging but very rewarding role in which you will measure your success by enabling maximum customer access to an exceptionally high-quality service.
And in return? We commit to actively developing you and offer excellent benefits including private health insurance, life assurance, pension, childcare vouchers, generous annual leave, and interest free loans for season ticket and gym membership.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.
We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.