Register  |  Log In  |  Contact Us

Customer Relations Advisor

Contract Type
Banking & Finance, Customer Service
Expiry Date
Customers are so important - Can you help our Customers to love us?

Job Description

Virgin Money is on an amazing quest to build a different kind of bank – a bank which aims to make everyone better off – our customers, colleagues, company shareholders, corporate partners and the communities we serve.

An excellent opportunity has arisen to join our Customer Relations team.  Customers are at the heart of everything we do and our Customer Relations team do everything they can to make sure our customers love us. 

You’ll be responsible for proactively dealing with and resolving issues for our customers in the way they’d expect from a Virgin company.  Sometimes we also get customer complaints… (we’re only human!) and you’d be responsible for making sure that these are resolved at first contact and turning these into positive experiences.  Everything that you do will be in accordance with the relevant internal & external policies, regulations & guidelines.

We’re looking for someone that has worked in a similar Customer Relations role ideally but don’t let that necessarily deter you from applying.  We want someone who is going to put our customers at the heart of every activity and interaction.  You’ll be confident and competent in utilising all available communication methods and will be familiar with industry regulations and guidelines.


Sound interesting?

…just click Apply below.

Salary: £18,000 - £25,000 per annum plus amazing benefits


Our aim is to nurture a skilled, diverse and committed workforce where every individual regardless of background can share our purpose, reach their potential and be rewarded appropriately for their contribution to our success.  We’re also happy to talk flexible working with you.

Please be aware that all offers of employment are subject to pre-employment screening checks.