Location: Supporter Care Centre, Shipley, West Yorkshire. Our offices have a waterfront location, close to the UNESCO World Heritage Site – Saltaire Village & Salts Mill - and are just 10 minutes by train from Leeds City Centre, Bradford City Centre and Keighley/Bingley.
As part of our friendly outbound customer advice team you can really make a difference to the lives of people affected by cancer. 98% of our income comes from voluntary sources; the amazing people that you will be supporting every day. So you have a vital role to play to ensure that we achieve our goals.
Your outbound calls will be to warm supporters looking to get involved in various events and activities throughout the year. Whether your call is to recruit for an event/activity based on interest registered online, to encourage fundraising efforts for an event already signed up for or to check in after the event as to how it went, your call will be crucial in ensuring our supporters enjoy their fundraising journey with us and feel supported throughout.
The ideal candidate for this role will provide friendly, engaging and inspiring advice to our fundraising Supporters by delivering exceptional outbound phone calls in a natural conversation, ideally experienced in outbound calling in either a Business-Business environment or by managing a relationship through regular proactive contact.
This role offers you the opportunity to exhibit your first rate customer service skills as a key member of our team. With top notch organisation skills, excellent working knowledge of IT systems such as Microsoft Office packages and the ability to pick up new systems quickly you will ensure that we maximise opportunities and grow our income through proactive outbound customer contact.
The core working hours for this role will be:
Monday – Thursday 11.30am – 20.00pm
Friday 9.00am – 13.30pm
Process and Timings:
Applications close at 23:59 on Monday 28th May 2018
First round telephone interviews to take place on Tuesday 29th & Wednesday 30th May 2018
For those successful, there will be an assessment centre on Tuesday 5th or Wednesday 6th June
Candidates to start on Monday 9th July 2018
Please note the internal job title for this position is Supporter Care Advisor.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.
We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society.
We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.