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Customer Service Advisors

Reference
6030
Contract Type
Part-Time, Permanent
Sector
Charity
Location
Shipley
Salary
£18,450 FTE + benefits
Expiry Date
28/05/2018
As a member of one of our friendly, high performing customer advice teams, you will have the opportunity to really make a difference to the lives of people affected by cancer and play a vital role in helping us to achieve our fundraising goals.

Job Description

Customer Service Advisors
Permanent
Part Time Positions with various shift patterns from 22 hours to 27.5 hours per week with flex to work additional hours at peak times of year as operationally required.
£18,450 FTE + benefits

Location: Supporter Care Centre, Shipley, West Yorkshire. Our offices have a waterfront location, close to the UNESCO World Heritage Site – Saltaire Village & Salts Mill - and are just 10 minutes by train from Leeds City Centre, Bradford City Centre and Keighley/Bingley.

 

As a member of one of our friendly, high performing customer advice teams, you will have the opportunity to really make a difference to the lives of people affected by cancer and play a vital role in helping us to achieve our fundraising goals. 

98% of our income comes from voluntary sources; the amazing people that you will be supporting every single day, giving them information, advice and inspiration on all aspects of fundraising, making a donation and other ways they can get involved with us, such as cheering on our marathon runners or supporting a campaign.

We would love to hear from people who are:

Passionate and proud to deliver an unrivalled experience to their customers and have first   rate customer skills
Excellent and engaging in all their communication
Used to working in a fast-paced environment
Well-organised and always meet targets
Inspired by the prospect of making a difference to the lives of people affected by cancer and would love to have the opportunity to inspire others, and,
Able to pick up new systems and processes quickly

Various part time shifts patterns available between 22 hours and 27.5 hours per week.

Process and Timings:

Applications close at 23:59 on Monday 28th May 2018
First round telephone interviews to take place on Tuesday 29th & Wednesday 30th May 2018.
For those successful, there will be an assessment centre on Tuesday 5th or Wednesday 6th June
Candidates to start on Monday 9th July 2018.

Please note the internal job title for this position is Supporter Care Advisor.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. 

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.