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Customer Service Advisors

Reference
6039
Contract Type
Fixed Term, Permanent
Sector
Charity
Location
Shipley
Salary
£16,500 per annum + benefits
Expiry Date
28/05/2018
An excellent opportunity has arisen, particularly if you are a student or graduate, to join one of our high performing customer advice teams on a temporary basis.

Job Description

You will the chance to really make a difference to the lives of people affected by cancer and play a vital role in helping us to achieve our fundraising goals. 

98% of our income comes from voluntary sources; the amazing people that you will be supporting every single day. Giving them information, advice and inspiration on all aspects of fundraising, donating and other ways they can get involved with us, such as cheering on our marathon runners or supporting a campaign.  

"Joining the peak season team was such a wonderful experience, not only was I working with a group of amazing, friendly and dedicated people, but we were all working together towards a common aim, to support fundraisers raise as much money possible to help people affected by cancer, it was a pleasure coming into work every day". Kirsty

We would love to hear from people who are  

Passionate and proud to deliver an unrivalled experience to their customers and have first rate customer skills
Excellent and engaging in all their communication
Used to working in a fast-paced environment
Well-organised and always meet targets  
Inspired by the prospect of making a difference to the lives of people affected by cancer and would love to have the opportunity to inspire others
Able to pick up new systems and processes quickly

Hours of work are 34.5 hours per week normally worked between 8.00 am – 6.00 pm Monday to Friday.   

Process and Timings:

Applications close at 23:59 on Monday 28th May 2018
First round telephone interviews to take place on Tuesday 29th & Wednesday 30th May 2018.
For those successful, there will be an assessment centre on Tuesday 5th or Wednesday 6th June
Candidates to start on Monday 9th July 2018.

Please note the internal job title for this position is Supporter Care Advisor.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths so we seek to attract and employ the best people from the widest talent pool, reflecting the diverse nature of our society. 

We will support you throughout the recruitment process with any reasonable adjustments required in accordance with the Equality Act. Please contact the Recruitment Team if you require support.