Customer Service Agent

Contract Type
Customer Service
Expiry Date
03/07/2021 14:38:00
Customer Service Agent's required!

Job Description

The Important Stuff:

  • Salary: £20,370 per annum

  • Shift: We are open from 0800-2000 Monday to Friday and 0800-1800 on Saturday, we have a range of shift options working 37 hours per week.

  • Location: Currently home based but ideally Manchester or Cardiff as there may be a requirement to visit the office

  • Contract: Permanent (subject to probationary period)

  • Holidays: 25 days per year

  • Pension scheme

  • Private health care

  • Quarterly performance bonus

  • Host of flexible benefits

What we need from you:

  • Suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)

  • Reliable broadband speed of at least 10Mbps download and a similar upload speed

  • Customer service experience

  • Excellent communication skills

  • Computer literate

About British Gas

As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!

Our people are our best asset and we'd love you to join us!

About the role

You'll be responsible for solving a range of enquiries from our residential customers politely and efficiently; whether that involves dealing with a billing query, responding to a change of address or retaining customers who are thinking of leaving us. You'll take ownership of each customer, getting to the heart of the query, deciding the best course of action and providing the kind of service that earns our customers' trust. At the same time, you'll be promoting our ground breaking products such as Smart metering and Hive remote heating control, helping our customers manage their energy consumption and make savings on their bill.

In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

It's important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.