The Important Stuff:
Salary: £20,370 per annum
Shift: We are open from 0800-2000 Monday to Friday and 0800-1800 on Saturday, we have a range of shift options working 37 hours per week.
Location: Home Working
Contract: Permanent (subject to probationary period)
Holidays: 25 days per year
Private health care
Quarterly performance bonus
Host of flexible benefits
What we need from you:
Passion for customers, achieving and exceeding targets
Previous experience of working in a sales or target orientated environment
Great rapport building and exceptional customer service skills
Strong IT skills for navigating your way through our various systems
Suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)
Reliable broadband speed of at least 10Mbps download and a similar upload speed
About British Gas
As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!
Our people are our best asset and we'd love you to join us!
About the role
Dealing with calls from customers and prospective customers; having conversations with your customers to understand theirs needs and providing them with the best-fit solution
Upselling and promoting additional products and services that will benefit your customers
Providing customers with an exceptional customer experience at all times
Working from home you will deal with inbound calls from our existing customers and potentially new customers. You will use your passion for customers and sales skills to deal with the customers query and upsell any additional products that will suit their needs.
In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.
It's important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.