Customer Service and Sales Agent

Advertiser
Centrica
Reference
R0007138
Contract Type
Permanent
Sector
Customer Service
Location
Manchester
Salary
Plus excellent benefits
Expiry Date
04/08/2021 17:10:00
Customer Service and Sales Agent's required!

Job Description

The Important Stuff:

  • Salary: £20,370 per annum

  • Shift: We are open from 0800-2000 Monday to Friday and 0800-1800 on Saturday, we have a range of shift options working 37 hours per week.

  • Location: Home Working

  • Contract: Permanent (subject to probationary period)

  • Holidays: 25 days per year

  • Pension scheme

  • Private health care

  • Quarterly performance bonus

  • Host of flexible benefits

What we need from you:

  • Passion for customers, achieving and exceeding targets

  • Previous experience of working in a sales or target orientated environment

  • Great rapport building and exceptional customer service skills

  • Strong IT skills for navigating your way through our various systems

  • Suitable home working environment (we'll provide the computer equipment, but you will need a suitable desk space with no interruptions or distractions)

  • Reliable broadband speed of at least 10Mbps download and a similar upload speed

About British Gas

As an energy services and solutions company, we put customers and colleagues at the heart of everything we do, to add value for all. We share a common purpose to help our customers live sustainably, simply and affordably!

Our people are our best asset and we'd love you to join us!

About the role

  • Dealing with calls from customers and prospective customers; having conversations with your customers to understand theirs needs and providing them with the best-fit solution

  • Upselling and promoting additional products and services that will benefit your customers

  • Providing customers with an exceptional customer experience at all times

Working from home you will deal with inbound calls from our existing customers and potentially new customers. You will use your passion for customers and sales skills to deal with the customers query and upsell any additional products that will suit their needs.

In short, our call centre jobs offer the opportunity to work with people who will inspire you. People who are genuinely enthusiastic about our values. People who share your high standards and your commitment to customer service.

It's important that we do the right thing and we will carry out financial, criminal record and reference checks before you start working with us.

 
Centrica