Customer Service Representative
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
The Customer Service Representative is responsible for providing outstanding customer service, information, explanations, and other assistance as required via incoming calls from Client Candidates. The Customer Service Representative is also responsible for conducting research to provide the appropriate service as required.
renewal and reciprocity
Education and Experience:
Skills, Knowledge and Abilities:
resolve customer issues
complaints with tact and diplomacy
needs are consistently met
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-PA-Bala Cynwyd
Work Locations: US-PA-Bala Cynwyd-3 Bala Plaza 3 Bala Plaza West Suite 300 Bala Cynwyd 19004
Job: Customer Service
Organization: Assessments VUE
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Feb 20, 2018
Job Unposting: Ongoing
Schedule: Full-time Regular
Req ID: 1802032