Customer Service Representative, Temporary
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to be better. By pushing the boundaries of technology — and pushing each other to surpass those boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
The Customer Service Representative will provide exceptional inbound and outbound general and technical support to internal employees in our Scoring Services group during our Spring peak season. Customer Service Representatives are responsible for demonstrating a friendly and helpful attitude, encouragement and positive reinforcement, attentiveness through undivided attention, promptness, efficiency, and resolving issues on the first contact.
Schedule: Monday-Friday hours could cover 7am-6pm and 9am-5pm on Saturday and Sunday.
Working condition: Office Environment; must be able to sit for long periods of time.
Education, Skills and Knowledge:
This is a 3 month temporary assignment, non-benefits eligible. Full time working hours are required and shift differential will be compensated for second shift schedules. This position requires on-site attendance and consequently only local candidates will be reviewed.
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
Primary Location: US-TX-San Antonio
Work Locations: US-TX-San Antonio-19500 Bulverde 19500 Bulverde Road San Antonio 78259
Job: Customer Service
Organization: Assessments School
Employee Status: Fixed Term
Job Type: Standard
Shift: Day Job
Job Posting: Feb 7, 2018
Job Unposting: Ongoing
Schedule: Full-time Temporary
Req ID: 1802199