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Customer Trainer (Fixed Term Contract)

Reference
JREQ090555
Contract Type
Fixed Term, Permanent
Sector
IT
Location
London
Salary
competitive
Expiry Date
25/10/2017
To plan, organise and deliver training and support to customers of Thomson Reuters UKI Legal online products (predominantly Westlaw UK, Practical Law and Lawtel) within a designated territory

Job Description


Major Responsibilities / Accountabilities: 
 

  • To deliver training on products and services to new customers whose account exceeds a certain value within the UK
  • To deliver training and support to existing customers in response to identified low product usage, working with the Customer Training & Support team and Account Managers as necessary to analyse red flag reports and quarterly usage reports 
  • To work with Marketing to develop customised training materials for existing customers as required in response to user problems or low usage
  • To employ a variety of training methodologies to meet customer requirements, ensuring a blended learning mix as appropriate (on site, webex, telephone etc)
  • To assist in pre-sales demonstrations of products and services to customers where there is a potential high-value sale
  • To provide feedback on training and customer perceptions to relevant colleagues in a timely, including the mandatory population of business systems with appropriate information
  • Participate in other training events as necessary including exhibitions, trade shows and customer events
  • To be responsible for maintaining self-knowledge of products, services, market conditions and other issues that will inform the development of effective training programmes

Essential Skills and Experience: 

  • Proven experience in either a training or sales role 
  • Willingness to travel extensively in the UK as required to undertake on-site training with customers, including overnight stays 
  • Work from home position with time spent in main office as specified and/or required

 

Desired Skills and Experience: 

  • Educated to degree level desirable
  • Understanding of the legal market an advantage
  • Knowledge of a variety of training methodologies (including remote and elearning) desirable

 

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 60,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.