HMRC’s ambition is to become one of the most digitally-advanced tax authorities in the world - but it can only do this by becoming more highly-skilled and flexible organisation, by making better use of technology and by working differently. HMRC also needs to meet its 2015 Spending Review targets: to improve customer service, deliver an extra £1 billion in revenue by 2019-20, a total of £7.2 billion in additional revenues from evasion and compliance by 2020-21 and £717 million a year of efficiency savings by 2020.
Currently, HMRC has an ageing network of offices spread across the UK, which range in size from ten to 5,700 people. They are expensive to maintain and run. They create isolated pockets of colleagues, doing a narrow range of work, making it difficult for people to move jobs or build a career. Our department needs to have moved out of these offices before its PFI contract comes to an end in 2021.
Estates Directorate is responsible for the supply, management and maintenance of HMRC’s operational estate and the provision of associated support services. Its purpose is to ensure they are safe, secure and provide the best environment possible for our people, and that they support the delivery of business objectives and represent good value for money for taxpayers.
Estates is at the forefront of delivering the largest estates change programme across government, a critical success factor for HMRC’s future operating model and success and the Government’s wider agenda for the Civil Estate.
The Deputy Director for Construction and Fit Out sits within the Estates Transformation function which will focus on activity to design, plan, acquire and implement the Building our Future estate, ensuring that we create a portfolio that delivers maximum cost efficiency for the taxpayer, optimum operating effectiveness, sustainability and flexibility for HMRC and a great place to work for our people.