The Motoring Agencies (DVLA, DVSA and VCA) employ over 10,000 people and deliver front line services to tens of millions of people every year, including issuing driving licences, registering vehicles, undertaking driving tests and delivering MOTs. The Agencies are at the forefront of how citizens interact with the Government. The role would also include responsibility for the corporate support for the Traffic Commissioners and the Government Car Service who also provide a key service to Ministers and industry respectively.
The agencies face a complex and fast paced operating environment with a need to further adapt over the coming years. EU Exit and COVID have required rapid adaption to delivery of their services. In the longer-term decarbonisation, digitalisation, automation and changing consumer behaviour will mean that the way customers use their services will continue to change. The Agencies will need to meet this challenge whilst continuing to deliver an exemplary service to their customers.
All these organisations ultimately report to the Department of Transport. Ensuring that they are well run, deliver value for money for HMG as well as the customer and lead their considerable workforce well, it vital for government. You will be responsible for supporting the relationship with the Agencies for the Department. You will be leading and motivating the Motoring Service Agency Sponsorship team. The sponsorship team provides challenge and support to Agencies; fulfilling governance obligations of sponsorship, developing positive relationships with the agency senior teams, engaging on key policy issues and strengthening the relationship between them and DfT. Leading the team that delivers this function will require stakeholder management skills at the highest level.
This role reports to Ros Wall, Director Road Safety, Standards and Services. You will be working in close partnership with colleagues from across the Department, the Permanent Secretary and Ministers as well as the senior leaders of the Agencies themselves.
• Hold Agencies to account, particularly with regard to critical metrics, risks and finances. Ensure sponsorship functions are carried out effectively, and creating an environment of continuous improvement in the team.
• Supporting the relationship between the Agencies, Ministers, DfT Board – including sitting as an observer on the Agency boards. Handling sensitive and complex issues as they arise.
• Fulfil governance obligations of sponsorship function, including running business planning, leading tailored reviews, and coordinating Board appointments.
• Drive strong relationships between policy areas and agencies; identifying links and facilitating collaborative working. Develop an understanding of the overall requirements on the agencies from DfT, and the strategic priorities of the agencies.
• Work with the agencies on the financial and operational impact of Covid-19, supporting their adaptation plans to ensure ongoing delivery of excellent service to the public and industry.
• Identify common areas of interest across the agencies, such as electric vehicles, autonomous vehicles, and bring together interested parties. Provide DfT input to specific priority projects including the future of the theory test and implementation of clean air zones.
• Empower and engage team members, supporting their development and managing performance.
We are looking for outstanding candidates who will drive delivery of Ministers’ priorities through these Bodies, build effective senior relationships between the Bodies and the Department and grow high-performing, diverse and inclusive teams.
We are looking for someone who enjoys working with energy and pace and is able to deal flexibly with uncertainty and delivering outcomes through a network of colleagues. You are likely to be someone who excels at leading and building a high performing team. You will also be adept at influencing wider government priorities and reflecting these in your own delivery. You will need experience in managing relationships with senior stakeholders, ideally at Board level, and using your personal impact to lead change through others.
We are open to candidates with a wide range of relevant experiences and perspectives within, with or outside of Government. We are particularly interested in securing applications from people from currently under-represented groups including those from Black, Asian and Minority Ethnic backgrounds and people with disabilities.
The successful candidate must therefore be able to demonstrate evidence of their success in the following essential areas;
• Experience of working with, negotiating and influencing external partners, stakeholders and business in complex environments to set direction and deliver successful outcomes.
• Ability to see the big picture – to be alert to the wider shifts in post-transition/post-Covid plans and consider the potential impact of the wider context for the work of the agencies, in terms of political, policy and operational issues.
• Leadership ability to provide clear direction for a diverse team through times of uncertainty, balancing drive to get a difficult job done with emotionally intelligent support.
• Excellent analytical ability and good judgement to handle complex policy and delivery issues, rapidly interpreting new information and finding the best ways round blockages
• Demonstrable resilience and calmness under pressure, including when dealing with senior stakeholders and delivering to tight timescales