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Development Support Administrator

Reference
1813768
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Harlow, GBR
Expiry Date
24/10/2018
Development Support Administrator Description At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop ...

Job Description

Development Support Administrator

Description

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Working within the Solutions Team of the Product Information Department, this role will support the team in resolving UK product data issues in many systems and interfaces. Main systems include:

  • Pearson EPM
  • Pearson InfoCentre
  • Oracle MDM (PDH)
  • Oracle EBS (TEP)
  • Oracle OBIA
  • Business Objects (Product Master)

This role will be responsible for the actioning the following routine tasks:

  • Check, log and circulate the daily status of each interface\
  • + Keep the issue log in line with the ServiceNow tracking system
  • Use reporting tools to capture and circulate items that fail to interface.

_\

  • As knowledge of the interfaces increases this role would also contribute to resolving failed interfaces._

The role will also be responsible for the following ad hoc tasks:

  • Raising new issues in ServiceNow highlighted by users.
  • Working with the solutions team, technical support teams and users to resolve raised issues. This includes:
  • Identifying impacted data
  • Testing fixes
  • Post go-live verification to ensure tested fixes were deployed correctly
  • Contribute to data entry tasks for the wider Product Information department, especially those caused by technical issues.

Qualifications

Essential Skills:

  • Intermediate skill in MS Excel (specifically VLOOKUPS)
  • Problem Solving
  • Tech Savvy - A basic understanding of how applications and interfaces work and the standard terminology used.

Desirables:

  • Basic SQL
  • Basic XML (preferably ONIX schema)
  • Knowledge of system based reporting (Business Objects, OBIA)
  • Oracle EBS experience
  • Oracle MDM (PDH) experience

Primary Location: GB-GB-Harlow

Work Locations: GB-Harlow-Kao Park Kao Park London Rd Harlow CM17 9NA

Job: Product Management

Organization: Global Product

Employee Status: Fixed Term

Job Type: Standard

Shift: Day Job

Job Posting: Oct 10, 2018

Job Unposting: Oct 19, 2018

Schedule: Full-time Temporary

Req ID: 1813768

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.