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Digital Account Manager

Reference
1901882
Contract Type
Permanent
Sector
Education, Media & Communications
Location
Oxford, GBR
Expiry Date
27/02/2019
Digital Account Manager Description At Pearson, the world's learning company, we’re committed to a world that’s always learning and to our talented team who make it all possible. From bringing lectures vividly to life to turning tex...

Job Description

Digital Account Manager

Description

At Pearson, the world's learning company, we’re committed to a world that’s always learning and to our talented team who make it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

We are looking for an energetic, proactive and consultative sales manager, experienced in inside sales or retention, who has a passion for education.

You will be leading a high performing, internal account management team focusing on retention and maximising opportunities to ensure schools have a positive experience when using our digital services and building a strong and trusting relationship with us.

We work with key decision-makers, including headteachers, subject leaders/coordinators to help them get the best out of our services, and to keep them enthusiastically using those services year after year. We want to understand their challenges and articulate the ongoing value of our products and services supporting them to raise children’s attainment.

Responsibilities of the Digital Accounts Manager

  • Line management of between 8-12 digital account consultants, all office based. You will be responsible for their development and performance plans and you will hold regular and effective 1:1s with your team.
  • Progress reporting against KPIs, including effectiveness and efficiency measures as well as activity based reporting such as customer engagement measures and upsell pipeline and revenue.
  • To maintain and improve levels of customer satisfaction as measured through customer feedback and call listening.
  • Monitor and support team members in maintaining best practice in the use of the CRM system.
  • Hold regular and effective team meetings with clear objectives and outcomes in a manner to encourage team involvement and build team spirit.

Qualifications

Essential

  • Proven record of success and leadership
  • Field Sales or Inside Sales/Account Management/Retention experience
  • Strong understanding of good work ethics and the influencing of great performance in individuals.
  • Excellent presentation, written, and oral communication skills
  • Flexible and adaptable
  • Collaborative, team player, customer and outcome focused.
  • Organised and high level attention to details
  • Competent with MS Office packages (Excel, Word etc)

Desirable

  • Worked previously as a customer services/sales team leader or similar.
  • Experience with CRM systems, preferably Salesforce.
  • An understanding of key education initiatives in the UK.

Primary Location: GB-GB-Oxford

Work Locations: GB-Oxford-Jordan Hill Halley Court Jordan Hill Oxford OX2 8EJ

Job: Sales

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Feb 12, 2019

Job Unposting: Mar 14, 2019

Schedule: Full-time Regular

Req ID: 1901882

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.