Digital Content Design and Communications Specialist
At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.
About the Team
This role sits within Pearson UK, Customer Services division. Customer Services comprises over 150 team members across a number of departments and teams based in London and Manchester. Our aim is to be renowned for delivering outstanding customer service, and be the reason why customers come to us and stay with us.
Our main customer groups include Examinations Officers, Administrators, Quality Nominees and Teachers in Schools, Colleges, Employers and Training Providers
As the Digital Content Design and Communication Specialist your role will be split between graphic design (60%) and communications (40%).
The Communications Team vision is to make our customers’ lives easier and have a positive impact on their experience with Pearson by giving them the information they need, when they need it.You will be responsible for ensuring stakeholders are aware of our communications process and actively engage with all departments in Pearson Qualification Services (PQS) and Product Management in order to have visibility and advance notice of customer communications. You will also work closely with the Marketing Team to ensure you have visibility of what they are sending out and there is no overlap in messaging.
1. Graphic Design (60%)
2. External communications
3. Internal communication
4. Communications methods
5. Stakeholders engagement
6. Managing feedback
7. Distribution list
8. Online content
Systems, Tools & IT Literacy
If this is the role for you, send us your CV, cover letter and a link to your portfolio.#LI-KT1
Primary Location: GB-GB-London
Work Locations: GB-London-190 High Holborn 190 High Holborn London WC1V 7BH
Job: Customer Service
Employee Status: Regular Employee
Job Type: Standard
Shift: Day Job
Job Posting: Apr 10, 2018
Job Unposting: May 10, 2018
Schedule: Full-time Regular
Req ID: 1805453
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.